Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
Responsibilities Process high volume of product sales orders accurately according to standards
While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner
Be an example of professionalism and high standards
Meet customer care goals and service levels for an exceptional customer experience
Identify areas of improvement and work with leaders to develop solutions and implement change
Handle shipping disputes and rush orders
Escalate customer discrepancies and provide suggestions on areas of improvement
Process credit card payments
Collaborate with finance regarding invoicing and credit disputes
About You High school diploma or equivalent required
Minimum 1 year experience in customer service, order processing, sales support, or a related field
Strong attention to detail and ability to work in a fast-paced environment
You have experience with a CRM system (NetSuite considered an asset)
You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
You enjoy customer service and supporting a dynamic team of sales professionals




Effectively assist in the accurate and timely processing of product and service orders
You have sound mathematical skills to validate orders and assist our partners with their order inquires
You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
You are organized, detail-oriented and can multi-task in a fast-paced setting
You are a team player who offers solutions and ideas to continually improve the business
You consider yourself highly collaborative and are proactive in your approach to customer issues
You are outgoing, courteous, ambitious, and present a professional demeanor
You are a go-getter with a positive attitude, wanting to make a difference within your team
Total Rewards At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation,



personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region
Diversity, Equity & Inclusion Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Join Us If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.
Unauthorized Recruitment Communication Alert We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

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📌 Order Management Representative (Alberta)
🏢 Blackline Safety
📍 Alberta