Drive digital transformation at Scotiabank as the Manager of Digital Enablement. This role focuses on enhancing client and employee experiences while advancing digital capabilities and operational performance.

As a key member of the Operational Excellence team, you will develop and execute strategies that improve service migration and digital adoption across assisted channels. Collaborating with various teams, your goal is to support sustained behavior change and strengthen client relationships while ensuring compliance with regulatory standards.

Key Responsibilities:
• Champion a customer-focused culture to deepen client relationships
• Lead initiatives that enhance digital enablement and operational performance
• Utilize data insights to inform decisions and assess impact




• Design and implement change initiatives for digital tool adoption
• Develop key performance indicators to track digital adoption outcomes

Requirements:
• 7+ years of experience in financial services or retail banking
• Solid communication and project management skills
• Experience in change management across complex environments
• Ability to navigate ambiguity and drive results
• Understanding of assisted channel operations and customer journeys

Lead Scotiabank's efforts to innovate customer solutions and elevate service experiences through digital enablement.
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📌 Manager of Digital Enablement at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario