Case Coordinator - Bilingual (English/French)
Job Description
Case Coordinator, Medical Assessments - Viewpoint
Status: Full Time -Permanent (in-person)

Location: Barrie, ON

Over the past 30 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our brand represents the integration of many premier companies within the industry: Centric Health Medical Assessments, Lifemark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 300 locations across the country, we are Canada’s largest provider of independent assessment services.

Main Responsibilities

Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation

Screening for conflict of interest and advising the appropriate parties when this arises

Scheduling the service(s) with our roster of medical and paramedical assessors

Booking secondary service providers when necessary (e.g. transportation, interpretation).

Creating notifications consistent with our Service Level Agreements (SLAs)

Producing the relevant directives for the assessor(s)

Meeting deadlines

Data entry and data accuracy

Customer service

Other duties as assigned.

Key Qualifications





Require familiarity of the Statutory Accident Benefit Schedule (SABS).

Clinical background (preferably a registered health professional)

Strong customer service orientation

Strong attention to detail and firm grasp of systems

Mature and strong work ethic

Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)

Competent verbal and written communication skills in English

Proven organizational and multi-tasking skills

French-English bilingualism is mandatory

Why choose Lifemark?

Comprehensive and flexible health and dental choices with Flex benefits

Lifemark Employee Assistance Program

Shoppers Drug Mart Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance of $1500 (applicable towards credential or designation fee)

Goodlife Fitness Corporate Discount Gym Membership

Ongoing internal training and development with opportunities for mentorship

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Nationally recognized brand with a robust digital presence

Viewpoint welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

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📌 Bilingual Case Coordinator (Ontario)
🏢 Lifemark Health Group
📍 Ontario