Join our Digital Transformation and Customer Centricity team.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

In Canada, we are accelerating a more unified digital experience that makes it easier for customers, advisors, and partners to find, access, and manage their relationship with Manulife.

As Director, Unified Digital Foundations, you will report to the AVP, Unified Digital team reporting into the VP, Digital Transformation and Customer Centricity, and lead the product strategy, roadmap, and execution for foundational identity and digital access capabilities across Canada Segment digital journeys.

This role is accountable for Manulife ID, Enterprise ID, and related customer identity capabilities that enable secure, simple, and connected digital experiences.

You will translate the Unified Digital vision into clear requirements, delivery roadmaps, cross-functional decisions, and measurable outcomes, including the identity and access requirements that support the new unified homepage experience.

The successful candidate will be a strong product and platform leader who can operate across business, technology, risk, security, privacy, fraud, operations, design, analytics, marketing, and Canada Segment teams to move strategy into execution with pace, discipline, and scale.
**Position Responsibilities**
**_Product Strategy and Roadmap_**
Define and own the vision, strategy, roadmap, and success measures for Manulife ID, Enterprise ID, and unified digital foundations.

Translate the Unified Digital strategy into sequenced product priorities, clear requirements, investment inputs, and delivery milestones.

Shape identity and access capabilities that enable one customer relationship, improved product linking, simplified onboarding, and seamless movement across digital journeys.

Prioritize the roadmap using customer evidence, data, operational impact, risk requirements, delivery capacity, and Canada Segment priorities.
**_Execution and Delivery_**
Lead delivery of customer identity journeys, including registration, sign-in, authentication, authorization, account recovery, profile data, privacy, and access support.

Feed identity and access requirements into the unified homepage and navigation workstreams, ensuring foundations are practical, scalable, and launch-ready.

Drive sprint-level clarity across scope, dependencies, risks, decision points, and measurable outcomes.

Define OKRs and performance measures for adoption, registration completion, authentication success, customer effort, operational efficiency, and business impact.

Balance customer experience, security, privacy, fraud prevention, resiliency, operational readiness, and enterprise scalability.
**_Cross-Functional Leadership_**
Lead cross-functional forums and working groups to align business, technology, risk, privacy, security, fraud, legal, operations, and design partners on decisions required to move forward.





Prepare clear updates, recommendations, trade-offs, and decision asks for steering committees and senior leadership forums.

Create transparency and accountability across teams by maintaining explicit roadmaps, delivery plans, governance routines, and decision logs.

Coach product colleagues and strengthen product management discipline across the Unified Digital Foundations team.
**Required Qualifications**
10+ years of experience in digital product management, customer platforms, identity, or digital transformation.

Proven ability to translate strategy into roadmaps, delivery plans, and measurable outcomes.

Experience leading teams and complex cross-functional initiatives.

Strong understanding of customer identity, digital access, privacy, and authentication.

Experience with identity modernization, customer platforms, or enterprise-scale digital capabilities.

Strong stakeholder leadership, influence, and decision-making skills.

Experience using agile delivery, customer research, analytics, and data-driven decision-making.
**Preferred Qualifications**
Bachelor's degree in business, Marketing, Commerce, or related field is considered an asset.

Financial services or regulated industry experience is an asset.
**_When you join our team:_**
As part of our global team, we'll support you in shaping the future you want to see.

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Customer Identity & Digital Foundations (Toronto)
🏢 Manulife
📍 Toronto