emergiTEL is hiring a Mail Associate (Level 1) for our client in the Document Management and Business Services industry. This is a 4-Month Contract role.

Compensation: $14.36 - $17.95/hour

Location: Scarborough, ON

(English)

Key Responsibilities

- Prepare mail and packages for external shipment using fax, air express, freight, and postal services.

- Receive, sort, and process mail documents, packages, and supplies; notify recipients of deliveries.

- Perform basic printing using color production printers.

- Record and process accountable mail information and maintain logs.

- Manage shipping and receiving activities using automated tracking systems.

- Arrange alternative courier and shipping services to meet customer requirements.

- Determine packaging requirements according to established standards.

- Verify and maintain records of incoming and outgoing shipments.

- Operate mailroom equipment including inserters, sorters, and finishing equipment.

- Perform quality checks on outbound mail.

- Complete charge-back reporting for postage, courier services, local deliveries, and fax usage.

- Perform mail labeling and mail merge activities.

- Process electronic mail distribution, including opening, preparation, scanning, and distribution.

- Perform fulfillment activities such as assembly, packaging, and preparation of kitted materials.

- Follow all mailroom security procedures.

- Log, transmit, receive, and distribute fax communications in a timely manner.

- Deliver and collect mail on scheduled routes.





- Recommend workflow improvements and cost-saving opportunities.

- Track, trace, and resolve mail-related issues and concerns.

- Monitor, order, and replenish inventory and supplies.

Physical Requirements

- Ability to stand and walk for approximately 80% of the workday.

- Ability to lift and move up to 50 lbs.

- Ability and willingness to learn new processes and procedures.

- Valid driver's license required.

Skills & Qualifications

- Strong written and verbal communication skills.

- Excellent customer service skills.

- Self-motivated and able to work independently.

- Ability to read, write, and follow instructions in English.

- Intermediate computer skills, including Microsoft Office.

- Ability to manage multiple responsibilities with minimal supervision.

Experience

- 6 months to 1 year of experience in a professional work environment.

- Experience in a client-facing workplace.

- Previous dock experience is considered an asset.

- Experience operating lift trucks and other material handling equipment is considered an asset.

Education

- High School Diploma or equivalent required.

- Education verification required.

Additional Information

- Ability to work in a physically active environment and handle mailroom operations efficiently.

- Security clearance may be required depending on assignment.

- This serves as a guideline and is not an exhaustive list of responsibilities. Duties may change based on business requirements.

📌 Mail Associate Level 1 (Ontario)
🏢 Emergitel
📍 Ontario