Summary

JOB SUMMARY:

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a secure, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Manager, Human Resource Partnerships, the Team Lead, Human Resources Partner (HRP) Standards, Process and Training, develops and implements standards, Standard Operating Procedures (SOPs), and process documentation in alignment with PHC goals and objectives. The HRP translates complex workflows into clear, standardized, and user-friendly documentation ensuring organizational consistency and regulatory compliance. Develops training and orientation materials and leads the training and orientation process for new staff.

Acts as a subject matter expert in labour relation processes. Provides work direction and mentors HR Partners and Labour Relations Coordinators in providing support to assigned client groups. The position develops successful relationships with leaders and builds own understanding of the business areas including short and long-range plans, workforce, culture, financial and staffing resource situation.

Provides advice and counsel to leaders from a strategic and operational perspective on human resources matters including labour relations and related legislation, collective agreement interpretation and administration, organizational policy and procedure, and occupational health and safety (OH&S;). Supports management decision making and provides proactive advice and solutions to meet current and future business requirements.

Acts as first point of contact for clients on all human resources needs including recruitment, compensation & classification, and occupational health and safety. Refers matters to specialized HR teams as appropriate. Assists leaders/staff with navigating available HR services, engages with subject matter experts, and links clients with applicable specialized HR teams to meet clients’ needs. Represents HR on internal/external meetings and committees as required.

QUALIFICATIONS:

Education, Training and Experience

University degree in a related field, plus five (5) years of progressively senior human resource experience in a large, complex unionized environment, or an equivalent combination of education, training and experience. Familiarity with human resources within health care or academic environments is an asset.

Skills and Abilities

Comprehensive knowledge of current employment legislation and relevant case law.

Comprehensive knowledge of human resources management principles and best practices.

Ability to build effective and meaningful working relationships with others, both internal and external, including those with different perspectives.

Ability to communicate effectively, both verbally and in writing.

Effective mediation and facilitation skills.

Understanding of the dimensions of equity, diversity and inclusion and the ability to identify structural barriers with the organization.

Demonstrated commitment to valuing diversity and promoting an inclusive working environment.

Demonstrated commitment to self-awareness and authenticity.





Ability to work effectively, both independently and as part of a team.

Ability to provide client focused services.

Ability to lead change and manage conflict.

Effective project management skills.

Ability to analyze and problem-solve complex issues towards creative solutions.

Ability to anticipate and respond to changing priorities or unforeseen opportunities.

Ability to provide leadership, guidance and direction to others.

Ability to organize and prioritize work and balance multiple activities concurrently.

Ability to operate related equipment including relevant desktop computer software applications and familiarity with HRIS systems.

Physical ability to perform the duties of the position.

Develops, implements and updates human resources organizational standards, Standard Operating Procedures (SOPs), and process documentation in alignment with PHC goals and objectives. Translates complex labour relation workflows into clear, actionable guides, ensuring organizational consistency and regulatory compliance.

Leads and coordinates training and orientation of new staff, contributes labour relation subject matter expertise in the development and preparation of training and orientation materials. Identifies learning needs and knowledge gaps on the team and escalate to Manager, HRP to address accordingly.

Provides work direction to the HR Partners and Coordinators supporting client groups and required transaction, HR support and project work. Coaches, mentors and provides learning opportunities to team members on more complex issues.

Develops strategic alliances with Directors, Managers/Leaders and Supervisors in assigned client groups to encourage Human Resources involvement in proactive strategic and operational planning and decisions making and effectively promote best practices in human resource management.

Conducts regular meetings with Managers/Leaders/Supervisors in assigned client groups.

Utilizes expert knowledge of applicable collective agreements, legislation, employment and case law, and organizational policies and practices to provide consultative advice to clients on day-to-day operational decisions with potential human resource implications.

Works with client groups to identify specific human resources needs to optimize operational and organizational efficiencies and facilitates the development and implementation of strategies to achieve effectiveness. Participates in major restructuring initiatives such as shared services, integrations and amalgamations. Provides guidance and input into workforce and succession planning.

Monitors and analyzes key department/unit/organizational trends and metrics such as vacancies, market pressures, sick time and overtime, attrition, internal turnover and workplace conflict to support operational and organizational planning and develop programs, solutions and policies.





Works closely with Managers/Leaders and employees to improve work relationships, trouble-shoot issues, reduce conflict and increase productivity and retention.

Acts as first point of contact for clients on all human resource matters including labour relations, conflict resolution, legislative requirements, recruitment and selection, compensation and classification, occupational health and safety, and staffing issues. Identifies issues and determines when to involve Recruitment/EDI, Compensation/Classification, OH&S;, Workforce Planning, Staffing & HR Analytics or other departments such as Organization Development, Finance in matters requiring specialized support.

Coaches clients and liaises with unions on labour relations concerns such as performance/attendance management, displacement, discipline, employer practice issues and/or changes to practice/operations, job share agreements, collective agreement implementation and memorandums of agreement.

Develops and implements Human HR training/education programs and procedures in collaboration with PHC Leaders and other HR team members to support client needs.

Manages and conducts thorough investigations of union grievances or other employee disputes through the appropriate processes up to and including step 3. Engages with HEABC representatives and/or legal counsel on grievances, human rights or other disputes. Participates and/or represents Employer in third party hearings. Recommends resolutions and negotiates settlements of disputes in accordance with established guidelines. Supports leaders through termination processes.

Identifies, communicates and mitigates risk to the organization related to human resources matters. Keeps HR Manager/Senior Manager/Director of significant issues as appropriate.

Supports the Duty to Accommodate (DTA) processes by working with the DTA-Disability Management Advisor, unions, employees, and related departments/units to understand the accommodation processes and our organizational and legislative responsibilities, and finalize DTA agreements.

May support the recruitment of positions within assigned client groups by drafting interview and/or selection questions and templates and participating in the panel interview process.

Supports performance management processes, including the development of performance appraisal tools, drafting of specific employee evaluations and/or engaging in recognized performance management processes.

Participates in various internal and external/regional committees related the human resources and/or client business such as regional council, labour/management, team and industry meetings.

Maintains knowledge of human resource developments by reviewing industry materials such as arbitration awards, reports and journals, attending approved seminars or conferences and summarizing and sharing information as appropriate.

Performs other related duties as assigned.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. *A criminal record check may be required

📌 Team Lead, HRP, Standards, Process and Training (Vancouver)
🏢 Providence Health Care
📍 Vancouver