Elevate your career at Accenture Song as a CCaaS Tech Lead focused on transforming customer experiences. Drive technical projects in cloud and AI environments that optimize performance and security. As a Technical Lead, you will manage the entire technical workstream for CCaaS implementations and AI integrations.

This role requires a comprehensive understanding of various CCaaS platforms and their technical architectures. Collaborate intimately with delivery leads to ensure your solutions meet both client needs and operational standards. Key Responsibilities:

- Shape technical architecture aligning with client standards
- Lead development of contact flows, analytics, and automation
- Guide CCaaS migrations and system integrations
- Oversee agentic AI design and deployment processes
- Act as primary contact for client technical stakeholders Requirements:
- 7+ years of relevant technical experience
- Proven leadership in CCaaS transformation initiatives
- Robust background in cloud architectures and security
- Familiarity with agentic AI solutions • Excellent team leadership and communication skills Become a driving force in CCaaS technology transformation at Accenture Song.

📌 Accenture Song CCaaS Tech Lead Role (Montreal)
🏢 Accenture
📍 Montreal