We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.

If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Wholesale Account Development

Manager role will report to the Sr Manager, Operations - Rogers Wholesale Solutions.

The Wholesale Sales

Consultant is an exciting position that is an integral part of the account team supporting our Rogers Wholesales customers. As part of this elite team, you will work together to ensure a best-in-class customer experience.

What you will be doing:

You will bring a Customer First mindset, putting the customer at the centre of everything you do. You will work hand in hand with the Account Manager, Solution Architect, and Delivery teams to provide a positive and proactive approach to customer requests. This includes coordinating & collaborating with internal teams, assisting in pre and post-sales activity, account management, developing new sale and retention strategies, & ensuring an overall industry leading customer treatment.

Responsibilities: Key part of the account team, working closely with Account Manager/Solution Architect to plan and implement new, upsell, move and disconnect customer requests

Primary point of contact for Customers to ensure timely & effective resolutions

Support & resolve all billing & Customer service inquiries via phone, email and or ticket

Interaction with internal support teams to ensure all clients are served with the highest possible standard

Support day to day requests & action items such as: toll free, credit adjustment, cancellations, etc.

Provide accurate, detailed information regarding products, billing procedures, and payment options





Monitor all team related email tracking and respond with urgency within set service level guidelines

Proactively resolve all Customer service inquiries with the utmost quality and service

Responsible to maintain account inventories

Demonstrate strong interpersonal & emotional intelligence skills

Listen for sales queues and refer leads to appropriate Sales account prime

Collaborate & coordinate with internal stakeholders such as: Customer Implementation Specialists, Account Executives, Service Managers, Technical Support, Product Team, Deal Desk, etc… to ensure the highest level of client satisfaction & timely ticket resolution

Support Rogers Wireline in achieving its business objectives

Ensure all details are captured & recorded in ticketing system (Salesforce, Salesforce Lightning, As400, Insis, iTolls, Admin3, etc.)

Proactively maintain Customer communication with continuous updates

Identify, record & escalate trends in Customer impacting issues

Manage/work on special projects as assigned Qualifications: 1-3 years of Technical Support, Help Desk, Customer Service experience and/or equivalent

Minimum Secondary School diploma

Computer skills – Excellent knowledge of MS Word, Excel and Outlook

Strong technical skills and understanding of wireline products and services

Extremely professional with excellent interpersonal, relationship, and communications skills

Strong problem solving and decision-making skills

Experience with project management

Excellent team player with the ability to grow relationships with both internal and external Customers

Actively participate in meetings, conduct and lead discussions and Customer facing presentations

Advanced verbal, written & presentation skills

Knowledge of Wireline & Data Centre products & services are an asset

Demonstrate competency in strategic account planning, problem solving, decision making, and business development

Possess excellent people skills, business acumen and exemplary work ethic





Exhibit outstanding organizational, teamwork and collaboration skills.

Bilingual preferred (French & English)

Display a positive attitude, integrity, great character, a sense of humour, and can bring positive energy and outlook to a corporate culture Core Competencies: Customer Service

Positive attitude and positive energy

Emotional Intelligence

Achievement Oriented

Accountability

Planning and monitoring

Time management

Adaptability in a very energetic environment ​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. ​ Schedule: Full timeShift: DayLength of Contract: Not Applicable (Regular Position)Work Location: 857 York Mills Road (857), North York, ONTravel Requirements: Up to 25%Background Check(s) Required: Posting Category/Function: Sales & Account SupportRequisition ID: 334027 To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite.

We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate

📌 Account Development Manager (Vancouver)
🏢 Rogers Communications
📍 Vancouver