Own Relationships.

Drive

Retention.

Expand

Impact. Want to own high-impact client relationships and directly influence how global events run? At PheedLoop, we build critical systems for the events industry; powering conferences, trade shows, and hybrid experiences at scale. Our platform combines SaaS software with on-site technology (self-check-in, smart badges, and more) to simplify and elevate how events are executed. We move quick. We listen to customers. We build quickly. And we care deeply about outcomes.

What Will My Impact

Be?

Responsibilities As a Account Manager, you will be a trusted advisor to a portfolio of mid-market and enterprise clients and be responsible for retention, growth, and long-term client success.

You will: Own end-to-end client relationships post-sale; from onboarding through renewal

Drive retention and expansion, identifying opportunities to grow accounts

Act as the strategic partner to clients, not just a support layer

Lead regular check-ins, business reviews, and planning conversations

Ensure clients achieve clear, measurable outcomes using PheedLoop

Collaborate with Product, Support, and Sales to deliver a seamless experience

Own and manage client escalations with urgency and accountability

Build strong client relationships to drive retention and prevent churn

Provide strategic consultation and actionable recommendations This is a revenue-impacting role, not just a support function. Your Day-to-Day Manage a portfolio of 100–200 customer accounts (depending on size and segment), owning relationships end-to-end and ensuring a consistent, high-quality experience.

Build and maintain strong, long-term relationships through regular touchpoints, including QBRs and strategic planning sessions aligned with client goals.





Drive onboarding and partner closely with technical/onboarding teams to ensure smooth implementation and long-term success.

Act as the primary point of contact, maintaining clear communication, structured follow-ups, and well-organized account plans.

Track client usage and performance, proactively identifying risks and taking action to prevent churn.

Provide consultative support and recommendations to help customers maximize platform value, while identifying upsell and expansion opportunities.

Gather customer feedback and translate it into actionable insights to support Product and internal teams. What You’ll Gain Ownership of revenue-driving client relationships

Exposure to enterprise and mid-market clients

Experience in account growth, retention strategy, and SaaS lifecycle management

Direct collaboration with Leadership, Sales, and Product teams A fast-paced environment where your impact is visible and measurable Top performers in this role often grow into leadership roles across Senior Account Manager, or Senior Technical Account Manager. What You’ll Need to Succeed 2–5 years of experience in Customer Success, Account Management, or client-facing SaaS roles

Strong ability to build relationships and influence stakeholders

Clear, structured communication (calls, emails, presentations)

High ownership mindset; you follow through and close loops





Ability to manage multiple accounts without things slipping

Bachelor’s degree Nice To Have Experience managing renewals or upsells

Experience in SaaS, events, or logistics

Familiarity with CRM tools (Salesforce, HubSpot, etc.) What Would Make You an All-Star You think in terms of retention + revenue, not just tasks

You proactively spot risks before they become churn

You build trust quickly and maintain strong client relationships

You’re structured, organized, and follow through on commitments

You’re comfortable pushing conversations forward when needed Perks that hit different ? Enjoy 100% employer-paid health coverage because your well-being matters. ? Work from an office directly connected to the TTC subway, making your commute smooth and stress-free. ? Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job. ? Be part of an ambitious, high-performance culture surrounded by people who love building big things. The Kind of People We’re Looking For We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here.

On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one.

Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

📌 Account Manager (Toronto)
🏢 PheedLoop
📍 Toronto