About Us

Hendry, Swinton, McKenzie Insurance Services Inc. has been locally owned and operated in Victoria since 1983. Specializing in commercial and home insurance products, HSM is proud to provide our clients with access to Canada’s best and most competitively priced insurance markets. Our slogan reads, “Insurance is our only business” for a reason – it’s all we do.

The HSM Insurance team feels like a family – because it is one. We are a multi-generational team of insurance experts with a deep knowledge and experience, and we support one another to meet our common goals and support our clients.

We offer competitive compensation packages, flexible hours, a great working environment, and opportunities for advancement within our organization.

There are many benefits to working for a family-run organization:

- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

About The Job The Administrative Assistant position is a supportive role in our office.



You would be responsible for managing and distributing information among your co-workers, answering phones, and doing other administrative work. This role is based out of our Victoria location and is not remote

Your Role Would Include

- In person and telephone correspondence with clients
- Reviewing client files and process payments
- Reviewing and prepare mail, parcels for shipping.
- Receiving and distributing mail.
- Maintaining office supplies
- ICBC batching and bank deposits.
- Provide administrative support to various departments as needed.

Skills/Qualities:?

- High School graduate
- Excellent interpersonal and communication skills
- Ability to communicate effectively both verbally and written.
- Ability to answer phones, direct calls and interact with clients in person.
- Organized and can manage multiple tasks.
- Works well in a team-oriented, team-based environment.
- Willingness to learn and absorb new information quickly.
- Needs to be resourceful and work in a self-managed position.
- Proficiency with MS Office Software (Word, Excel, Outlook).
- Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.

Schedule

- Monday to Friday
- 9 am to 5 pm

What’s in it for you:?

- Career Development Opportunities and in-house mentoring
- Ability to learn new skills and cross-training in all departments.
- Future advancement as other positions become available.
- Ability to obtain insurance certification (CAIB, CIP, CRM/ERM).

We look forward to meeting you! Please send your resume to our Operations Manager, Sue O’Farrell [email protected]

📌 Administrative Assistant (Vancouver)
🏢 Insurance Brokers Association of BC
📍 Vancouver