About Us:

Nuway Counselling is a growing counselling and psychotherapy practice dedicated to providing compassionate care to our community. We are looking for a highly organized, proactive, and resourceful individual to join our team as an Administrative & Client Support Specialist. This is a key role for our clinic, where you will be the glue that keeps everything running smoothly.

The ideal candidate will be comfortable handling a wide range of tasks, from managing schedules and client communications to supporting marketing efforts and ensuring accurate billing and insurance claims.

Key Responsibilities:

- Reception & Client Support:
- Answer phone calls and emails, responding to client inquiries and scheduling appointments.
- Provide excellent customer service to clients, both in-person and virtually.
- Greet clients, manage waiting room, and maintain a calm and welcoming environment.
- Scheduling & Billing:
- Manage client schedules for multiple therapists, ensuring no overlaps or missed appointments.Process billing and payments, including issuing invoices and receipts.
- Handle insurance claims and reimbursements, following up as needed to ensure timely payments.
- Maintain accurate client records and billing information in our practice management software.
- Marketing & Event Planning:
- Develop and execute marketing strategies to promote the practice through social media, newsletters, and community outreach.
- Coordinate events such as workshops, webinars, or client appreciation events.
- Help with content creation, including blog posts, social media updates, and client testimonials.
- Bookkeeping & Administration:
- Maintain accurate records of income and expenses for bookkeeping purposes.
- Process payroll, taxes, and other financial administrative tasks.
- Assist with general office duties, filing,



and document management.

Qualifications:

- Language Skills: Fluency in both written and spoken Cantonese, Mandarin, and English is required.
- Proficiency in using JaneApp, Microsoft Office Suite (Excel, Word), email platforms, and Canva.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills, with a friendly and professional demeanour.
- Ability to maintain confidentiality and handle sensitive client information.
- Prior experience in a front desk or administrative role is an asset, especially in a healthcare or counselling setting.

Benefits of Working with Us:

- Work in a supportive environment dedicated to mental health and community well-being.
- A welcoming office environment with kind and supportive staff.
- Necessary training provided for the right candidate to ensure success in the role.
- Potential for qualified growth and expanded responsibilities.

How to Apply: If you’re passionate about making a difference in the lives of others and meet the qualifications above, we’d love to hear from you! Please send your resume and a cover letter detailing your relevant experience to [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Join our team and help us create a positive impact in our community!

Pay: $20.00-$23.00 per hour

Benefits

- Casual dress
- Flexible schedule
- Paid time off

Flexible language requirement:
- French not required

Education:
- Bachelor's Degree (required)

Experience:
- Customer service: 2 years (required)
- Account management: 1 year (preferred)
- Local working: 1 year (preferred)
- Sales: 2 years (preferred)

Language:
- English (required)
- Mandarin (required)
- Cantonese (required)

Work Location: In person

📌 Administrative & Client Support Specialist (Burnaby)
🏢 Nuway Counselling
📍 Burnaby