Join our team as a Senior Technical Support Specialist focused on automation and advanced troubleshooting methods. Contribute to optimizing technical operations while guiding a team-oriented team. As a central figure in this role, you’ll provide high-level support for complex integration issues and lead efforts in automation to streamline repetitive tasks.

You will also act as a mentor for junior support staff, while using your strong technical abilities to make a lasting impact in the organization. Your expertise will be vital in enhancing service delivery and operational efficiency. Key Responsibilities:

- Lead escalation for intricate L2/L3 platform issues
- Analyze logs and validate systems to resolve problems




- Create robust automation solutions for support workflows
- Engage with engineers during incident management
- Facilitate knowledge transfer and training sessions Requirements:
- Over 5 years in technical support environments
- Expertise in APIs and cloud platform services
- Solid background in SQL, JavaScript, or Bash
- Experience with continuous integration tools preferred
- Proven track record of using AI tools for support Shape the future of technical support by combining your expertise in advanced troubleshooting and automation while empowering your team.

📌 Advanced Technical Support and Automation Expert (Toronto)
🏢 Extreme Reach
📍 Toronto