TITLE: AI Solutions Sales & Customer Success Specialist

POSITION OVERVIEW:

The AI Solutions Sales & Customer Success Specialist will be responsible for helping ALEBEX AI sell, present, onboard, and support customers and partners. This is a sales-focused role with additional responsibility for customer success, partner enablement, marketing content, public presentations, and customer success storytelling.

This role is ideal for someone who is confident speaking with prospects, presenting technology solutions, supporting the sales process, helping customers onboard successfully, and turning customer results into case studies, testimonials, videos, and other marketing content.

Because ALEBEX AI is a startup, this is a hands-on, multi-functional role. The successful candidate must be comfortable working across sales, customer success, onboarding, partner training, marketing support, and content creation.

WHY JOIN US:

- Groundbreaking Projects – Work on AI, robotics, and industry-disrupting software.
- Innovation Culture – Be part of a team that values experimentation, creativity, and rapid delivery.
- Career Growth – Opportunities to lead projects and shape the future of our AI-augmented development strategy.
- Central Location – Based in downtown Vancouver at Alexander Innovation Centre (570 Dunsmuir Street).
- Facilities – Brand new campus and office space that emphasizes a culture of environmentally friendly practices. Secure bike lockers and shower.

ABOUT ALEBEX: ALEBEX AI is a voice AI company developing AI-powered solutions for sales outreach, customer communication, enrolment support, appointment setting, follow-up calls, and business process automation. Our platform helps organizations improve communication efficiency, support sales activity, and create more consistent customer engagement through AI voice technology. As ALEBEX AI prepares for commercialization and growth, we are looking for a commercially minded, client-facing team member who can support sales, marketing, customer onboarding, partner training, and customer success in a fast-moving startup environment.

EMPLOYMENT TYPE: Full-Time, Permanent

WORK WEEK: The Employee will work during regular business hours, Monday to Friday for 40 hours per week (not including a 30-minute unpaid meal break per day). Flexibility will be required. Occasional evening and weekend shifts may be required.

LOCATION: Downtown Vancouver, BC

EXPERIENCE REQUIREMENTS:

- Experience in sales, business development, customer success, client service, account coordination, sales enablement, marketing coordination, or a related role.
- Strong interest in AI technology, voice AI, SaaS platforms, sales automation, customer engagement, or business technology.
- Strong communication, presentation, and relationship-management skills.
- Ability to explain technology clearly to non-technical customers and partners.
- Comfortable presenting in meetings, training sessions, webinars, and video content.
- Strong organizational skills and ability to manage multiple prospects, customers, partners, and follow-up tasks.
- Ability to prepare sales materials,



presentations, training documents, FAQs, customer-facing content, and basic promotional materials.
- Solid written communication skills for customer emails, case studies, customer stories, sales templates, and marketing content.
- Comfortable using CRM systems, shared documents, spreadsheets, presentation tools, video meeting tools, and basic content tools.
- Professional attitude, attention to detail, and ability to protect confidential customer and company information.

PREFERRED QUALIFICATIONS:

- Experience in B2B sales, SaaS sales, AI technology, education technology, call centre technology, CRM platforms, sales automation, or customer engagement platforms.
- Experience supporting product demos, onboarding sessions, workshops, webinars, or client implementation.
- Experience creating case studies, testimonials, customer stories, social media content, short videos, webinars, or marketing visuals.
- Experience training partners, agents, referral sellers, or external sales representatives.
- Experience working in a startup or early-stage business environment is an asset.

SPECIFIC RESPONSIBILITIES: 1. AI Solutions Sales and Business Development

- Support the sales process for ALEBEX AI’s voice AI platform, including prospect communication, product introductions, discovery calls, follow-ups, demos, and proposal support.
- Explain ALEBEX AI’s value proposition, product capabilities, use cases, and customer benefits clearly and professionally.
- Identify customer needs and recommend appropriate ALEBEX AI solutions, packages, or next steps.
- Help qualify leads, prepare sales materials, and coordinate demo meetings with management or technical team members.
- Follow up with prospects and maintain strong communication throughout the sales cycle.

2. Marketing and Sales Support

- Help prepare sales and marketing materials, including pitch decks, product one-pagers, presentation slides, FAQs, demo scripts, email templates, and customer-facing documents.
- Support promotional activities for ALEBEX AI, including product launches, partner campaigns, webinars, presentations, and customer education sessions.
- Help create marketing content that explains ALEBEX AI’s product value, customer use cases, and market positioning.
- Identify common customer questions, objections, and decision factors, and help turn them into better sales and marketing materials.
- Support website, social media, presentation, and promotional content where needed.

3. Customer Onboarding and Customer Success

- Support new customers during onboarding, setup, training, and early platform use.
- Help customers understand product features, workflows, use cases, implementation steps, and best practices.




- Coordinate onboarding meetings, training sessions, customer check-ins, and follow-up communications.
- Monitor customer satisfaction, adoption, usage questions, and renewal or expansion opportunities.

4. Partner and Referral-Seller Enablement

- Act as a training and support contact for referral partners, sales partners, and individuals who want to introduce or sell ALEBEX AI to their networks.
- Train partners on ALEBEX AI’s product, value proposition, customer use cases, sales process, and approved messaging.
- Help partners understand what they can and cannot say when presenting ALEBEX AI to potential customers.
- Track partner activity, lead submissions, customer introductions, and opportunity status.

5. Public Speaking, Presentations, and Professional Representation

- Deliver professional product presentations, customer training sessions, partner training sessions, and onboarding sessions.
- Present ALEBEX AI’s platform, use cases, customer benefits, and implementation process clearly and confidently.
- Support live demos, webinars, workshops, customer meetings, and partner presentations.
- Represent ALEBEX AI professionally in customer meetings, partner meetings, interviews, recorded videos, webinars, and company-approved public-facing content.

6. Case Studies, Customer Stories, and Video Content

- Identify strong customer success stories, testimonials, measurable outcomes, and partner success examples.
- Interview customers, partners, and internal team members to collect success-story information.
- Help create customer case studies, short success stories, video testimonials, social media content, website content, presentation slides, visuals, and basic promotional materials.
- Work with management or external creative contractors to develop videos, graphics, testimonials, client stories, and other marketing assets.
- Maintain a library of approved customer stories, partner stories, screenshots, testimonials, quotes, videos, and promotional materials, subject to customer consent and company approval.

7. Process Building and Internal Coordination

- Help build repeatable processes for sales follow-up, customer onboarding, partner training, and customer success.
- Create and update checklists, guides, FAQs, templates, and internal process documents.
- Document common sales objections, customer questions, onboarding steps, and best practices.

We thank all interested candidates. Only shortlisted applicants will be contacted. No phone calls please. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Thank you.

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:
- customer success, client service or sales enablement: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 AI Solutions Sales & Customer Success Specialist (Vancouver)
🏢 Alexander College
📍 Vancouver