Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland. This full time role demands high-level bilingual service in English and French. As a CS Specialist in Premium Support, you will manage intricate customer cases and engage with users and internal teams, ensuring seamless interactions.

With a minimum of three years in customer service roles, particularly addressing high-profile clientele, you'll need strong problem-solving skills and proactive service delivery. Flexibility and adaptability will be crucial as you navigate the evolving demands of this position. Key Responsibilities:

- Provide top-tier support through varied communication channels
- Ensure complete resolution of complex customer issues




- Personalize approaches and anticipate guest needs
- Document best practices for team knowledge
- Collaborate across teams to enhance service delivery Requirements:
- Minimum 3 years in customer service with hospitality preferred
- Bilingual proficiency in English and French mandatory
- Experienced with technology platforms and CRM systems
- Willingness to adjust to changing schedules
- Excellent listening and interpersonal skills Utilize your skills in customer service and analytics to make a significant impact at Airbnb.

📌 Airbnb Premium Support Customer Specialist (Toronto)
🏢 Traveltechessentialist
📍 Toronto