We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details

Job ID: RQ10557 - Application Support Specialist - Senior

Client : Land & Resources Cluster

Location : 40 St Clair Ave W, Toronto, Ontario

Duration: 07 months + Extension

Type: Onsite

Must Have

- 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
- Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
- Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.




- Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
- Maintains and updates technical documents and procedures.
- Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

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📌 Application Support Specialist - Senior (Toronto)
🏢 ITProFound
📍 Toronto