Job Role: Application Support Specialist - Senior

Location : Toronto, ON/Onsite

Position Type : Contract Role

Start Date

2026-09-02

End Date

2027-03-31

5 days onsite

Ideal Candidate Rate: CAD 55-60/Hr (Depending on the experience)

Must Have:

- 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
- Managed JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
- Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
- Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.




- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
- Maintains and updates technical documents and procedures.
- Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

📌 Application Support Specialist - Senior (Toronto)
🏢 Bevertec
📍 Toronto