- Location: Toronto, Ontario
- Duration: 2026-09-02 to 2027-03-31 (155 days)
- Job Type: Onsite
- Openings: 1

Requirements:

- 5 years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
- Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
- Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
- Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
- Maintains and updates technical documents and procedures.
- Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

📌 Applicatipn Support Specialist - Senior, 6 Months contract (Toronto)
🏢 Dimensional Tech
📍 Toronto