Description

(ASD-W) - Technology Support Specialist: Level I – Serving schools under the Woodstock Education Centre (Saint Mary’s Academy, John Caldwell School, Tobique Valley High School, Donald Fraser Memorial School)

Employment Type: Permanent

Union: Public Service Alliance of Canada Union (PSAC)

PSAC Collective Agreement: 241-e.pdf

Salary

SBO 3 ($1946 - $3053 bi‑weekly)

School Business Official 3 pay band ($50 596 to $79 378 annual)

Key Responsibilities

- Client-Centre Support: Deliver exceptional support to clients, ensuring their technological needs are met promptly and efficiently.
- Hardware and Software Solutions: Diagnose and resolve hardware and software issues in a multi‑vendor hybrid environment.
- On-Site Assistance: Travel to multiple school sites to provide technical support and effectively address any issues.
- Information Management: Maintain accurate records of hardware and software inventory, oversee equipment distribution, and support procurement and deployment efforts.
- Streamlined Documentation: Efficiently complete and manage necessary paperwork, including service requests, building systems information, and equipment inventory records.
- Collaborative Problem‑Solving: Partner with IT Operations Supervisors, Information Systems Managers, and fellow team members to tackle complex technical challenges.
- Policy Compliance: Adhere to established protocols, policies, and procedures.

Qualifications





- Successful completion of a recognized Computer Technology program or equivalent work experience. Industry recognized certifications would be an asset.
- Previous experience in hardware and software troubleshooting is an advantage.
- Exceptional communication and interpersonal skills.
- Willingness and ability to travel to multiple school locations as required. Must have a valid driver’s license and transportation.

Necessary Special Requirements

- Must be able to work as part of a team, as well as being able to work independently with a diverse client base.
- Must be physically fit, as this position requires lifting an average of 40 lbs and standing for long periods.
- Must have good organizational skills.

Employment opportunities within the Anglophone West School District can also be found on our website at:

It is noted that the timeframe identified above does not constitute a guarantee. The term of your assignment may be shortened or extended depending upon circumstances. Staffing for these positions will comply with the terms of the collective agreement.

Should a breach in process be brought to our attention following the appointment, it will be reviewed in conjunction with the union. If it is found that the original appointment made was in error or in breach of the collective agreement, the employer shall rescind the employment offer.

We are committed to employment equity

All facilities in Anglophone West School District are scent reduced environments.

📌 (ASD-W) Technology Support Specialist I (Serving schools under the Woodstock Education Centre) [...]
🏢 Jobbe
📍 Woodstock