Assistant Manager - Operations & Customer Experience

Music School | Full-Time | $55,000-$65,000/year

Etobicoke & Oakville

Orrett Music Academy is looking for a capable, proactive Assistant Manager to become a key part of running our growing, multi-location music academy.

You do not need to be a musician. In fact, non-musicians are encouraged to apply. We're looking for an excellent manager and communicator who enjoys working with people, solving problems, and keeping a busy organization running smoothly.

Assistant Manager - Operations & Customer Experience

Music School | Full-Time | $55,000-$65,000/year

Etobicoke & Oakville

Orrett Music Academy is looking for a capable, proactive Assistant Manager to become a key part of running our growing, multi-location music academy.

You do not need to be a musician. In fact, non-musicians are encouraged to apply. We're looking for an excellent manager and communicator who enjoys working with people, solving problems, and keeping a busy organization running smoothly.

PLEASE READ BEFORE APPLYING:

Our busiest hours are after school, so this is not a traditional 9-to-5 position.

The regular schedule is approximately:

- Monday to Thursday: 1:00 PM-9:00 PM
- Alternating Friday evenings and Saturdays
- Some flexibility may be possible

This position works across our four Etobicoke and Oakville locations, and occasional travel between locations during the same shift is required. Reliable transportation is therefore essential. If this schedule works well for your lifestyle, we'd love to hear from you.

THE ROLE

This isn't simply an administrative or front-desk position.

We're looking for someone who can help oversee day-to-day operations, support and manage staff, deliver an exceptional experience to our students and families, and confidently solve problems as they arise.

The right person is organized, personable and comfortable taking ownership. You should be able to walk into a busy situation, quickly determine what needs attention, communicate effectively with the people involved, and get things done without needing constant direction.

As our organization continues to grow,



there is significant opportunity for the right person to take on greater responsibility.

WHAT YOU'LL DO

- Help oversee daily operations across our academy locations
- Support, supervise and communicate with staff and instructors
- Provide exceptional service to students and families
- Handle customer questions and resolve concerns professionally
- Manage registrations, scheduling, inquiries and billing-related issues
- Conduct tours and consultations with prospective families
- Support student enrolment and retention
- Help train and support team members
- Use our CRM, scheduling systems, spreadsheets and other software to keep operations organized
- Identify problems and take initiative to solve them
- Assist with marketing initiatives, email communication, social media and community outreach
- Help maintain a welcoming, professional and well-organized environment
- Work closely with senior management to improve systems and support the continued growth of the academy

WHO WE'RE LOOKING FOR Previous experience managing or supervising people is required.

We're particularly interested in candidates who have:

- Strong leadership and people-management skills
- Excellent written and verbal communication
- Significant customer service experience
- Confidence handling difficult or sensitive customer situations
- Strong organizational and multitasking abilities
- Good judgment and the ability to make decisions independently
- Excellent computer skills and the ability to learn new software quickly
- A proactive approach to identifying and solving problems
- Reliability and a strong sense of personal responsibility

We're especially interested in candidates with a strong business mindset. Experience in sales, customer retention, team management,



operations, or growing a service-based business is highly valued. Experience in music or the arts is not required. Commercial awareness: You understand that great customer service and good business go hand in hand. You're comfortable discussing pricing, recommending services, converting inquiries into customers, and looking for opportunities to improve retention and growth.

Sales and marketing experience are assets, but not requirements.

A music background is not required.

WHAT WE OFFER

- $55,000-$65,000 per year, based on experience
- Full-time, stable employment
- A friendly and supportive team environment
- A varied role where every day is different
- Meaningful responsibility and autonomy
- Exposure to operations, management, customer experience, sales and marketing
- Opportunities for increased responsibility as our organization grows
- The opportunity to work in a positive environment that introduces thousands of children and families to music

ABOUT ORRETT MUSIC ACADEMY Orrett Music Academy is a high-end professional music academy serving families across Etobicoke and Oakville with 4 schools and a retail store.

We're passionate about creating an exceptional experience for our students, families and teachers, and we're looking for someone who takes the same pride in doing things well.

Learn more about us at www.orrett.ca.

Job Type: Full-time

Salary: $55,000-$65,000 per year

Work Location: In person, across Etobicoke and Oakville locations

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits

- In office parking

Application question(s):
- Are you able to regularly work Monday-Thursday approximately 1-9:30 PM, plus alternating Friday evenings/Saturdays?
- Do you have reliable transportation and the ability to travel between our Etobicoke and Oakville locations, including occasionally during the same shift?
- Briefly describe your experience directly managing or supervising people, including approximately how many people you supervised and your responsibilities.

Work Location: In person

📌 Assistant Manager - Business Operations & Customer Experience (Etobicoke)
🏢 Orrett Music Academy
📍 Etobicoke