Job Category

:

Patient Support Programs

Requisition Number

:

ASSOC003079

Posted : July 31, 2026

Full time

Locations

Showing 1 location

Description

Position Type

Full-time

Work Location

Remote

Work Hours

Standard Business Hours

Work Arrangement

Hybrid

Travel Required

No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country

State-of-the-art facilities to provide high-quality products and services The prospect to be a part of a winning, high-performing team

Collaborative, engaging workplace culture –we are passionate about our people!

Flexible working environment that promotes a healthy work-life balance

Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued

High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

Quarterly virtual social events!

The Opportunity

Reporting to the Program Director, the Associate Director is responsible for undertaking the management, planning, and implementation of Immunology programs assigned to him/her, within the Patient Support Program business unit. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs in collaboration with the client.

A Day in the Life (What you will do here):

People Management

Manages performance of Program Managers and Associate Program Manager

Monitors the performance of staff assigned to them and to assess training needs and requirements





Provides input for scheduling to provide adequate staffing and deployment; makes recommendations for required changes.

Manage production of program-specific training materials andparticipatein training activities for new and existing employees/projects.

Identifyand implement staff recruiting strategies andparticipatein the hiring process.

Program Management

Produce all project-related reporting

Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.

Performs and supports regular program audits and quality assurance reviews to ensure KPIs and client expectations are met

Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)

Manage and participate in the project technical setup (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)

Manages day to day operational activities as required by Program and client as they relate to the agreed-upon Program deliverables

Create project-specific working instructions and take ownership of the development of the project master file

Collaborate with Director in defining and meeting program success indicators and performance parameters and include them in the quality assurance plan

Communicate program status effectively and on an ongoing, scheduled basis with PMO/Director/Client Solutions

Client Management

Support client meetings (touchpoints & QBRs);

Serves as the primary point of contact for internal/external partners, to address and resolve any program-specific inquires

Track and manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)

Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders

Strategic Planning and Development

Responsible for strategic project/client planning in collaboration with business development and client solutions

Ongoing evaluation of project strengths, weaknesses, and potential areas for improvement

Lead SHS CIP (Continuous Improvement Process) meetings and follow-up activities

Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives

Provides key insights based on reporting trends and field information

Provides strategic oversight and recommendations for the PSP and brand in collaboration with key program personnel, client solutions manager,



and pharmaceutical partner

Understands, performs, and manages all issues in a manner that is consistent with Sentrex Mission, Vision, Values, and brand

What you need to ensure you are set up for success:

University degree in applicable field

Immunology Knowledge an asset

Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations

5+ years of experience in People, Client, & Program Management Roles

Strong knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes

Understanding of the direction of technology, trends, and strategic business impact onkey clients

Knowledge of full-service call center programs

Ability to interpret financial data and manage a budget

Strong customer/client management background

Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation

Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects

Critical thinking skills, creative and innovative solutions to internal or external client needs

Strong interpersonal and leadership skills, and the ability to develop and grow talent

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organizational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well-being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life Insurance

Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal prospect employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

📌 Associate Director, Patient Programs - Remote (Winnipeg)
🏢 Sentrex Health Solutions
📍 Winnipeg