Job Summary An Associate Relationship Managers primary responsibility is account administration through the processing of various client based financial and non-financial transactions, adhering to required timelines and priorities.

An Associate Relationship

Manager is required to work as part of a team to support the building of solid relationships, by ensuring all documents and transactions are completed with a high level of accuracy and clarity in accordance with Olympia guidelines.

Duties & Responsibilities Team-Specific Build and maintain positive relationships with clients and business partners by providing responsive, professional, and timely service.

Support Relationship Managers with assigned accounts and ongoing client needs, acting as a secondary point of contact for general inquiries and service requests.

Respond to and coordinate general client and issuer inquiries, ensuring requests are understood, appropriately documented, and directed to the appropriate internal teams for resolution.

Review, organize, and submit incoming processing requests received through designated channels, ensuring information is complete and follows established procedures.

Assist with transaction processing activities and issue resolution, working collaboratively with internal teams to help ensure positive client outcomes.

Provide support on online platforms, tools, and service offerings to clients, promoting a positive user experience.

Support account maintenance, reconciliations, and record reviews to help ensure information remains accurate and up to date.

Maintain accurate records of client interactions, verifications, requests, and follow-up activities in accordance with departmental procedures and service standards.

Identify opportunities to improve client service and operational efficiencies, while escalating complex matters to the appropriate Relationship Manager or business area. General Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients and business associates.

Maintain complete client files and ensure documentation is in good order.

Ensure all documentation follows internal and external audit and regulatory requirements.





Communicate directly with clients and continuously follow up with third parties for various updates and implement action to resolve outstanding documentation issues and escalate where appropriate.

Responsible for ensuring that all outstanding documentation is received and followed up on.

Stay informed and understand individual client needs with the ability to recognize opportunities to further educate clients.

Provide legendary, personalized client experience when conducting outbound calls to clients.

Remain up to date on all Olympia products, services, and legislative requirements.

Ensure the efficiency of business processes, policies and procedures, to deliver on client commitment with speed and quality.

Coordinate responses with other departments as necessary to ensure proper procedures and service.

Actively assist and participate in projects and team meetings.

Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Competencies Connection: Builds long-term relationships by collaborating with clients and industry participants.

Accountability: Is a trusted business partner who operates with transparency and integrity.

Innovation: Leverages technology to continuously improve how we serve our customers.

Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.

Attention to Detail: Pays close attention to details to produce accurate work.

Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback.

Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with job knowledge.

Productivity: Manages workload, works efficiently, and meets goals and objectives.

Problem Solving: Understands what is causing a problem, finds solutions and knows when to escalate to leadership.

Teamwork: Is accountable to the team, works to meet established deliverables,



appreciates the views of team members, and is respectful.

Formal

Education & Experience High school Diploma is required.

Post-Secondary education in Business Administration, Management, Economics or related field of study is an asset.

1 - 3 Years of Financial or Investment industry experience is an asset.

2 - 3 Years of Administration experience is an asset.

2 - 3 Years of Customer Service experience is an asset.

Specialized

Skills & Knowledge Team-Specific Understanding investment products and registered plans, including familiarity with RRSPs, RRIFs, TFSAs, RESPs, and other registered account types.

Strong client service and relationship management skills, with the ability to build positive working relationships and provide professional support to issuers/EMD’s, clients, relationship managers, and internal stakeholders.

Effective communication and coordination abilities, with the capacity to gather information, communicate requirements clearly, and support successful outcomes across multiple teams and stakeholders.

Working knowledge of the securities industry, including a general understanding of investment transactions, transaction lifecycles, and expected client and operational outcomes to effectively support relationship management activities.

Strong problem-solving and organizational skills, with the ability to think critically, develop practical solutions, consider operational and client impacts, manage competing priorities, and maintain a high level of accuracy and attention to detail. General Thorough understanding of the Anti‐Money Laundering (AML) policies and procedures is an asset.

Intermediate level with Outlook and Microsoft Office products and internet applications is required.[MS1] Proficient understanding of how the Division operates is an asset.

Bilingual in French and English communication both written and spoken is an asset. Role Details Reports to: Manager, Client Relations - Securities * Employment Type: Full-Time, On-site Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion. With Us, It’s Personal

📌 Associate Relationship Manager, Securities (Calgary)
🏢 Olympia Financial Group
📍 Calgary