Manulife Financial is a global financial services organization operating across Asia, Canada, and the United States. For more than 150 years, we’ve supported customers with trusted advice and innovative solutions to help them make confident financial decisions. We believe that diverse perspectives, inclusive teams, and continuous learning are essential to delivering meaningful impact.

As an Associate Software Technical Analyst, you will support and enhance Manulife’s Canadian investment technology platforms. You will work closely with business partners, product teams, engineers, and architects to help ensure systems are stable, reliable, and continuously improving. This role is well suited for someone who enjoys problem‑solving, learning current technologies, and collaborating across teams to deliver practical, real‑world solutions.

Position Responsibilities:

- Provide technical and application support for internal and external users across core investment platforms.
- Investigate, resolve, document, and track technical issues using a ticketing system, escalating when appropriate.
- Collaborate with engineers and architects to address recurring or more complex issues and improve long‑term platform stability.
- Configure software, platform, and infrastructure components to support application development and operations.
- Create, maintain, and contribute to shared script libraries and reusable technical solutions.
- Monitor system performance and recurring issues, sharing insights to help meet service level objectives and support vendor engagement.
- Develop documentation, guides, and learning materials to help users resolve common issues efficiently.
- Proactively suggest improvements to processes and workflows that enhance reliability, efficiency, and user experience.
- Participate in a shared 24×7 on‑call rotation to support platform availability.

Required Qualifications:

- Approximately 3 years of experience in a Software Technical Analyst, Application Support, or similar technical role.
- Working knowledge of object and data models, including fields and attributes.
- Experience configuring applications and resolving technical issues in production environments.
- Understanding of IT Service Management (ITSM) concepts and practices.
- Familiarity with Business Process Management (BPM) tools (such as Salesforce or AWD) is an asset, but not required.
- Ability to understand user interfaces and make configuration or template updates.




- Strong analytical, time‑management, and prioritization skills.
- Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
- A learning‑oriented mindset, comfortable building skills through documentation, training, tutorials, and hands‑on experience.

Preferred Qualifications:

- You apply sound judgment day‑to‑day for technical decisions while receiving guidance and support for more complex or high‑impact scenarios.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are
- more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に��理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律当及びマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Associate Software Technical Analyst (London)
🏢 Manulife Financial
📍 London