Join our team!

Pacific Coastal Airlines is looking for a Permanent Full Time Base Supervisor located in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Base Supervisor is a functional leadership position responsible for providing supervision, direction training and support to all Customer Service Agents at the Kelowna base. The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

Job Responsibilities

Ensure all ground operations are conducted in a structured, organized, efficient fashion, without sacrificing public safety, or the quality standards

Build a strong, competent and cohesive team of employees that are motivated to support the Company's vision and uphold and reflect positively on the Company's values

Provide leadership, training and performance management to all team members

Foster and maintain a culture that is respectful, supportive and engaging

Identify, address and support employee performance in a timely manner and engage in effective progressive discipline as necessary

Ensure that all airports employees are provided with adequate training, currency checks and daily communication support

Monitor and audit all areas of the base operations to ensure compliance with all published standards and regulatory requirements

Actively participate in Base Supervisor team meetings





Support an active working relationship with airport authority and attend airport operations meetings as applicable

Prepare daily work schedules, ensure adequate and efficient staffing

Develop/ implement appropriate corrective action plans to resolve operational audit findings with the goal to improve the departments overall safety, increase operational effectiveness and reduce operational costs

Support facilitating monthly scheduling

Approve timesheets and authorize overtime hours according to standards

Resolve business and human relations problems or grievances in consultation with Employee Services and Operations Manager YVR/Area Manager.

Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required

Other duties as assigned

Qualifications and Competencies

Education: Minimum of High School Graduation

Aviation/airline operations experience is a very strong asset A minimum of 5 years' experience in a airports and/or customer service workplace

Minimum of two years' experience in supervisory or management role

Clear and effective communication skills with demonstrated ability to have difficult conversations maintaining dignity and confidentiality

Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes

Demonstrated proficiency with computers and recent experience using Windows-based software





Proven history time management and organizational excellence

Must be able to obtain and maintain designated security clearance

Flexible to work weekends, evenings, holidays and/or irregular shifts/overtime as the operation demands

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today!

Pacific Coastal

Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

📌 Base Supervisor (Kelowna) FT
🏢 Pacific Coastal Airlines
📍 Kelowna