Job Summary

The Account Executive I is responsible for proactive maintenance and revenue growth of current WM customers within a book-of-business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

Essential Duties and Responsibilities

- Increase account penetration with strategic product sales
- Communicate proactively with all customers quarterly, to strengthen and expand relationships
- Persuade current customers to sign written agreements by providing ongoing education of contract details and use of solid negotiation skills
- Update and renew customer service agreements
- Resolve service escalations within the defined territory
- Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
- Communicate rates, fees and service strategies with conviction
- Understand and use customer incentives and concessions within appropriate profit targets and level of authority
- Establish and maintain a high level of customer satisfaction
- Communicate and collaborate with the Inside Sales Manager to resolve customer issues
- Align Waste Management products and services with customer needs
- Engage additional WM business opportunities – referring internally as appropriate
- Use WM sales productivity software tools accurately and consistently (i.e., Customer Relationship Management and Pricing Tools)
- Propose customer solutions that are compliant with appropriate local, state and federal regulations

Qualifications

Required Qualifications

- High School Diploma or GED (accredited)




- 3 years of relevant work experience in non-consumer based industry sales (in addition to education requirement)
- 1 year of internal experience – 12 months proven success in a position involving customer interaction
- Bilingual (French & English) – For Quebec Applicants: We require a bilingual speaking executive because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

Preferred Qualifications

- CRM knowledge (Salesforce)

Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this hybrid position is $55,000 - $57,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for commission.

This role is designated as Hybrid, which will follow the WM Office Policy requiring in-office work and an option to work remotely one day per week.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

📌 Bilingual Account Executive (Inside Sales) / Gestionnaire de comptes (Montreal)
🏢 Waste Management
📍 Montreal