Drive customer success as a Bilingual Product Support Analyst at D2L, maximizing user engagement in a remote-enabled work environment. Your analytical skills will be key in troubleshooting complex technical issues. D2L is seeking a bilingual analyst who will be the bridge between clients and our technical teams.
In this role, you will analyze problems, recommend effective solutions, and provide a world-class support experience in various educational segments. Robust communication skills and problem-solving abilities are essential to thrive as you engage with clients of varied technical expertise. Key Responsibilities:
- Troubleshoot application issues via chat, phone, or email
- Conduct thorough research for effective solutions
- Replicate and resolve technical problems experienced by clients
- Create and update support documentation as needed
- Collaborate with various teams to diagnose root causes Requirements:
- Fluency in English and Canadian French
- Strong analytical and troubleshooting skills
- Familiarity with SQL, web services, and client-server architectures
- Experience in customer service roles
- Bachelor’s degree in Computer Science or related field Utilize your bilingual skills and technical expertise to make a meaningful impact at D2L.
📌 Bilingual Application Support Analyst atL (Toronto)
🏢 D2L
📍 Toronto