Empower clients' financial health as a Bilingual Collection Customer Service Agent. Use your empathy and listening skills to suggest tailored payment solutions in a supportive hybrid work environment. Join a passionate team making a difference in clients’ lives.

In this full time role, you will contact clients to build trust-based relationships while analyzing their financial situations. Your focused listening will resolve client issues and enhance their understanding of financial benefits through customized solutions. Key Responsibilities:

- Contact clients to create trust-based relationships
- Analyze information to assess financial situations
- Resolve client issues through active listening
- Set up tailored solutions based on client needs
- Educate clients on their financial benefits Requirements:
- High school diploma required
- Customer service and advisory experience
- Strong relationship-building aptitude
- Bilingual in English and French
- Willingness to engage with diverse clients Utilize your communication skills and empathy to positively impact clients as a Collection Customer Service Agent.

📌 Bilingual Collection Customer Service Agent (Montreal)
🏢 National Bank of Canada
📍 Montreal