We’re looking for detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.

RESPONSIBILITIES

Stay up-to date on SCI’s auto insurance compliance requirements

Identify missing or non-compliant aspects in customers’ insurance policies

Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies

Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform

Use judgment to determine priority of cases and work them accordingly

Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio

Respond to customer queries regarding insurance policy requirements and changes

Review changes to insurance policies and escalate as required

Perform administrative tasks required to resolve cases

Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices

Always aim for customer satisfaction

Other duties as assigned BEHAVIOURAL

Solution driven with a view to meeting business needs

Proactive problem solver with a mind for quality and efficiency

Friendly individual who finds it easy to get along with everyone





Ambitious, self-starter with an eagerness to learn recent things

Solid team player who can also work independently

Persistent and persuasive

Robust work ethic with a can-do attitude

Optimistic individual who embraces and thrives in a fast-paced environment

Open minded and able to adapt to change QUALIFICATIONS

SKILLS REQUIRED

Bilingual: excellent oral and written communication skills in French and English

Detail oriented, organized, flexible and able to multi-task

Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer

Excellent grasp of phone and email etiquette

Strong customer service skills

EXPERIENCE

Minimum 1 year experience in a customer facing role

Previous experience in Automotive or Finance industry an asset

Previous experience in handling insurance claims an asset EDUCATION

Post-secondary education or equivalent work experience

REPORTING TO: Team Lead, Insurance

SALARY: $50,000 - $55,000 CAD

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal chance employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

AI Use Disclosure: Please note AI tools may be used in the hiring process.

📌 Bilingual Insurance Tracking Specialist (Markham)
🏢 taq | SCI Lease
📍 Markham