Role: Bot Developer - Development Squad, Conversational AI Tribe

Location: Canada (Remote)

Role Summary:

- Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
- Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
- Drive the integration of new features and third-party system integrations to improve profitability.
- Ensure the delivery of customer-valued, easy-to-consume services.
- Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
- Design, develop, train, and optimize chat and voice bots to meet customer needs.
- Implement new features, including external application integrations.
- Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.




- Drive innovation within the CAI Bot Development Center of Excellence.
- Train bot Natural Language Understanding (NLU) models and analyze bot performance.
- Assess project issues and provide use case counseling.
- Create and maintain comprehensive documentation and guidelines.
- Design and deliver training programs for team members and customers.

We are an Equal Chance Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

📌 Bot Developer - Development Squad, Conversational AI Tribe (Canada)
🏢 Galent
📍 Canada