SUMMARY The Café Supervisor is a key member of the café operations team providing operational support to the Café Manager and acting as a shift lead for the team of baristas.

PRIMARY RESPONSIBILITIES To provide exemplary service to all patrons of the cafe and ensure excellent product quality at all times, to direct team of baristas and open and close the cafe. The role includes, but is not limited to:

- Welcoming customers
- Taking orders, making product recommendations to customers and processing transactions
- Communicating special requirements to the kitchen
- Organizing stock
- Receiving deliveries
- Processing pre-orders through the POS system
- Preparing and serving specialty coffee drinks including espresso-based beverages in line with 49th Parallel’s standards
- Dialing-in and tasting espresso and coffees to ensure product quality
- Assist with training new staff on in-café routines and barista skills, as directed by the Café Manager; assist new staff during their orientation and training period.
- Directing and determining staff positions throughout the shift
- Holding keys and being responsible for the opening and closing of the café

*Other duties and special projects may be assigned from time to time.

QUALIFICATIONS

- 2 years of experience in a hospitality / service environment
- 1 years of experience in a coffee focused position and experience preparing specialty espresso based beverages




- 6 months experience as a Barista at 49th Parallel café or prior experience as a Supervisor in a specialty coffee environment
- Provide excellent customer service
- Exceptional knowledge of coffee flavour notes and the ability to demonstrate a positive palate and dial-in coffee and espresso efficiently
- Working knowledge of POS systems
- Experience providing staff training is an asset

Leadership:
- Ability to lead and motivate the team
- Ability to give constructive and meaningful feedback
- Willingness to receive and act upon feedback received from others
- Demonstrate and embed the company values throughout the cafe
- Effective communicator

Soft skills / Other:
- Excellent customer service skills
- VERY passionate about coffee
- Knowledge of specialty coffee, coffee trends and café operations
- Attention to detail
- Ability to work under pressure and manage time effectively to achieve results
- Ability to build strong internal working relationships and be an effective communicator
- Have a “no job is too small” mentality: you roll up your sleeves, boldly jump in and get it done!
- Have ability to see a project through from beginning to end while demonstrating the ability to both multi-task effectively and prioritize tasks
- Be results-oriented and process driven, with high expectations of self and team
- Positive outlook and attitude

Pay: $21.16 per hour

Work Location: In person

📌 Café Supervisor (Vancouver)
🏢 49th Parallel Roasters
📍 Vancouver