Calgary, AB

Casual Seasonal

Last Modified: 7/14/26

Do you have a passion for customer service and a desire to make a meaningful impact? Are you skilled in managing inquiries, and providing exceptional support over the phone and via email? Samaritan’s Purse Canada (SPC) is seeking a highly capable and dedicated individual to join our Donor Ministry team as a Call Center Representative for the Operation Christmas Child (OCC) program.

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

The OCC Call Center Representative will engage in customer service-oriented work alongside our Donor Ministry team. In this role, you will be entrusted with the responsibility of courteously addressing all incoming telephone and email inquiries related to the OCC program. Your professionalism and comprehensive knowledge of our organization's initiatives will play a pivotal role in providing assistance to our valued donors and volunteers.

As an integral member of the Donor Ministry department, this role will help Samaritan’s Purse Canada carry out its mission and objectives through participation in daily devotions and prayer ministry.

This position offers a casual, seasonal role from September 8, 2026, until December 28, 2026. During this period, you will be assigned shifts within our regular office hours, operating from Monday to Friday, 8:00 am to 4:30 pm , located in our Calgary office.

Responsibilities

- Provides high-quality customer service and donor care to individuals via phone, email, mail, and in person as required
- Responds professionally and efficiently to inquiries made by staff, donors, and the general public regarding donations, orders, general concerns, and prayer
- Responds to and/or forwards all French calls to the bilingual representatives in a polite manner
- Retains relevant and up-to-date understanding of information and reference sources in order to respond to all inquiries courteously, efficiently and accurately
- Maintains an expert understanding of all call center functions, SPC procedures and requirements as outlined in the OCC Call Center Manual
- Ensures all catalogue orders are completed in a prompt and efficient manner
- Accurately tracks and records all drop-off sheets for OCC participating groups
- Investigates donor complaints and provides appropriate solutions in accordance with SPC and OCC policy
- Completes outbound calls to donors as required for special projects

Qualifications

- Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse Statement of Faith
- Front-line customer service experience required.
- Pleasant and qualified phone manner.
- Proficiency in the use of Microsoft Office Suite.
- Ability to maintain confidentiality of records and information.
- Ability to perform repetitive tasks in a fast-paced team environment.
- Detail oriented, accurate, and efficient.




- Ability to multi-task and adaptable to changing priorities.
- Ability to work independently, with minimal supervision, and also as part of a team.
- Excellent written and verbal communication skills.
- Excellent administrative and organizational skills.
- Note: Candidates must be legally authorized to work in Canada.

Application Deadline: Open until a suitable candidate is selected. Staff must be in agreement with the Samaritan’s Purse Statement of Faith and be committed to Biblical values, precepts and conduct. We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.

No phone calls please. Apply for Call Center Representative

Call Center Representative

SAMARITAN'S PURSE CANADA

Thank you for your interest in this job position. Please fill out the form below in its entirety as only fully completed applications will be accepted.

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We may retain your application information for up to two years and may contact you if a suitable position becomes available.

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By Submitting This Application, You Acknowledge And Consent That:

- Your personal data will be collected, processed and stored on servers located in Canada as described in our Privacy Policy

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- Depending on your location and the position for which you are applying, we may share your personal data securely with our International Headquarters- located in Boone, North Carolina.





Please visit our Privacy Policy to read more about how you can withdraw your consent or exercise other rights you may have with respect to your personal data.

Web Form Privacy Notice

Personal information we collect: When you submit this form, Samaritan’s Purse Canada (SPC) will collect the personal information you choose to provide us within the form fields.

Why we collect and use your information: We request the personal information needed to administer this program and deliver our services. This form may also provide you with opportunities for us to connect with you and provide other resources.

Sharing your information: SPC may need to share the personal information you provide to administer aspects of our programs and deliver services. Your personal information may be shared with trusted community partners, local government, churches and other not-for-profit organizations.

Our privacy practices: The collection, use and disclosure of your personal information is subject to our Privacy Policy You may request updates to your personal information or inquire about our privacy practices at any time via our Privacy Manager (1.(phone hidden) or [email protected])

By voluntarily providing your personal information and submitting this form, you consent and agree to SPC’s collection and use of your personal information.

Do you have a passion for customer service and a desire to make a meaningful impact? Are you skilled in managing inquiries, and providing exceptional support over the phone and via email? Samaritan’s Purse Canada (SPC) is seeking a highly capable and dedicated individual to join our Donor Ministry team as a Call Center Representative for the Operation Christmas Child (OCC) program.

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

The OCC Call Center Representative will engage in customer service-oriented work alongside our Donor Ministry team. In this role, you will be entrusted with the responsibility of courteously addressing all incoming telephone and email inquiries related to the OCC program. Your professionalism and comprehensive knowledge of our organization's initiatives will play a pivotal role in providing assistance to our valued donors and volunteers.

As an integral member of the Donor Ministry department, this role will help Samaritan’s Purse Canada carry out its mission and objectives through participation in daily devotions and prayer ministry.

This position offers a casual, seasonal role from September 8, 2026, until December 28, 2026. During this period, you will be assigned shifts within our regular office hours, operating from Monday to Friday, 8:00 am to 4:30 pm , located in our Calgary office.

SAMARITAN'S PURSE CANADA

SAMARITAN'S PURSE CANADAPlease list all skills relevant to the job position you are applying for.Include only certification titles. No attachment required.Please add any other relevant information.

📌 Call Center Representative (Calgary)
🏢 Samaritan's Purse Canada
📍 Calgary