Join Fidelity Canada as a Manager of Service Delivery Enhancement, responsible for overseeing innovation in service practices. Collaborate with diverse teams to implement initiatives that elevate service quality.As the Service Enhancement Manager, you will drive the Client Services initiative portfolio and spearhead change management strategies. Your leadership will guide product owners and analysts in adopting Agile/Scrum methodologies, ensuring best practices across all operations. You will communicate effectively with senior leaders, shaping the future of service delivery.Key Responsibilities:Drive strategic innovation in service deliveryManage overall Client Services project portfolioCoach teams on Agile/Scrum practicesLead cross-departmental collaboration and support platformsCreate and execute change management plansRequirements:5-7 years relevant financial services experience1-3 years agile/scrum or project managementProven team leadership skillsStrong written and verbal communication in EnglishUniversity degree or equivalent work experienceMake impactful changes to service delivery while enhancing client experiences through creative management practices.#J-18808-Ljbffr

📌 Fidelity Canada Manager Service Delivery Enhancement (Toronto)
🏢 Fidelity Canada
📍 Toronto