About us

St. Mary’s Home (SMH) is a not-for-profit charitable organization providing specialized community support services and programs to marginalized young pregnant women and young parents (ages 12-29), and their children (ages 0-5). The approach is holistic, grounded in a strong commitment to strengthen and build upon the personal resilience of everyone.

Position Summary:

The Case Manager (CM) reports to the Manager of support services. CM role is to implement the Mission Statement of SMH by providing Support and Case Management to at-risk pregnant/parenting youth and their infants. Within a strength-based philosophical framework, the CM promotes positive dynamics, defuses negative dynamics and is a positive role model.

The Case manager

· Conducts intake and assessment.

· Help with system navigation.

· Refers youth who are pregnant or parenting to programs provided at SMH or at other agencies depending on their needs.

This role provides goal-specific services to SMH participants through participant-centered, strengths-based, and trauma-informed practice.

Responsibilities:

· Maintain comprehensive, accurate, and up-to-date documentation, including record keeping, client files, reports and service coordination and case closure documentation.

· Engage the participants one-on-one in an effective and positive manner and within a Collaborative Problem-solving framework;

· Oversee dynamics within a Crisis Prevention Intervention (CPI)framework;

· Facilitate intakes;

· Implement assessments using approved evidence-based tool;

· Complete appropriate internal and external referrals based on participant-identified needs in their service plan;





· Respond to participant mental health and addiction recovery, family violence and trauma-related challenges.

· Participate in ongoing professional development as required by SMH including but not limited to program training.

· Participate actively in staff meetings.

· Resolution skills building

· Engages in regular supervision and support

· Covers when fellow CM is not available

· Promotes positive morale among team members and agency well-being.

Qualifications:

· Bachelor’s degree in social work or related clinical equivalent

· 4 years counseling / social work experience directly related to addictions, mental health, family violence and/or trauma issues and infant mental health.

OR

· Diploma as a CYW, SSW or related equivalent

· 2 years of progressive experience working directly related to at risk youth, mental health, family violence, trauma and infant mental health

· Minimum 3 years’ experience working with pregnant and parenting youth / At risk youth.

Required Knowledge and Skills:

· Excellent communication and interpersonal skills

· Ability to work independently and as a member of a team

· Capacity to provide service in both official languages. French is mandatory

· Certificate and applied knowledge of Crisis Prevention Intervention

· Certification with the GAIN SS and CANS Assessment tools is an asset, but can be acquired once in the position

· Compassion, enthusiasm and the ability to take initiative

Other duties as assigned.

Pay: $50,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Case Manager/Intake (Ottawa)
🏢 St Mary's Home
📍 Ottawa