Full Time Position: Case Manager

Neil Squire Society, Burnaby, BC

Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, Neil Squire is presently hiring for their employment program and seeking a Case Manager.

Under the direction of the National Program Manager, the Case Manager is responsible for conducting intake assessments, providing one-to-one employment counselling sessions, developing action plans with program participants, and providing all aspects of administrative support needed to the national employment program.

Duties and Responsibilities:

- Respond to phone calls and emails from individuals and service providers seeking information on the program.
- Screen clients for eligibility/suitability for the program, conduct intake assessments, and initial needs determination with clients.
- Manage all aspects of client action plans and refer clients to other services as appropriate.
- Keep in contact with clients and team members. Enter program notes, job development activities and employer activities into the appropriate databases.
- Verify and ensure accuracy of all database entries made by BC and regional staff and submit entries on the portal system (current client, interventions, closures, and follow-ups).
- Review all BC and regional client files, including intake forms, interventions, and closures, to ensure the required documentation is included in physical and electronic files.
- Review reports to ensure accuracy and compile the reporting as needed. Assist Burnaby, BC, staff with compiling and submitting reports.




- Generate weekly reports using the database reports and send them to the team.
- Submit Assistive Technology referrals to the Solutions team and update the database/client file when the AT Assessments are ready.
- Complete all administrative work-related tasks, including forms management, client file management, and other work assigned, ensuring all Excel trackers and other documentation used are kept up to date.
- Maintain filing systems and electronic folder systems.
- Under the direction of the National Program Manager, communicate with Burnaby, BC, staff as well as distant BC staff on certain employment-related program or client matters; communicate with regional staff as required.
- Ensure all statistics, case notes, trackers, reports, consents, and other information pertaining to client documentation are completed on time and maintained in adherence to policies and procedures.
- Respond to queries from the Assistive Technology Services program and refer self-referrals to the provincial government online employment services portal.
- Other additional duties will be assigned as needed.

Education, Training, Experience and Other Requirements:

- Relevant Bachelor’s Degree, Diploma in Social Sciences or a related field and/or CDP Certificate OR an equivalent combination of education, training and experience is an asset.
- Willing to undergo a Criminal Record Check is a requirement.




- Must have robust administration skills and a high level of computer proficiency including Microsoft Office Suite.
- Ability to prioritize multiple duties requiring scrupulous attention to detail. Confidentiality, professionalism and prompt action are mandatory.
- Demonstrated ability to meet deadlines and work under pressure is a requirement.
- Excellent communication (verbal & written), interpersonal, organizational and time management skills are necessary. A professional, courteous, and friendly approach when working with colleagues and clients is always required.
- Previous experience working in employment programs and/or working with people with disabilities and other barriers to employment is an asset.
- Demonstrated ability to creatively solve problems and overcome challenges associated with working with multi-barrier clients.
- Knowledge of various assessment tools and community
- Must adhere to project outcomes, objectives, ethical guidelines, and policies of the organization to ensure success.
- Adaptive to ongoing change, flexible, creative and able to deal effectively with transition.

Additional Information:

- Work Schedule: Monday to Friday, 37.5 hours per week
- Salary range: $50,000 – $55,000
- Location: Neil Squire Head Office, Burnaby, BC
- Posting Closing Date: Immediate

Please forward a resume and cover letter indicating Case Manager (Burnaby, BC) to the attention of the National Program Manager. Email resume to: [email protected]

Only shortlisted applicants will be contacted. Unfortunately, we are not able to take phone calls or emails about your application status. Thank you to all that apply.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 Case Manager (Burnaby)
🏢 Neil Squire Society
📍 Burnaby