Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking a Charter Coordinator to join our dynamic team based in Calgary, Alberta. Join us and be a part of a dedicated team committed to excellence in aviation.

In this role, you will be responsible for providing CMA’s clients with the highest level of customer service by providing charter quotes, bookings, and coordinating all charter logistics. This position reports directly to the Charter Services Supervisor and indirectly to the Director, Charter Services.

Job Responsibilities

- Answer incoming calls and emails

- Communicate Charter advisory emails with customers and company operations

- Prepare charter quotes
- Coordinate charter logistics, assist with operations, and liaise between company operations and clients.

- Monitor the progress of all active charters from beginning to end, while anticipating any issues during the flight, and communicate all important updates to the client and Systems Operation Control Centre.

- Act as a liaison between the client and the Systems Operation Control Centre.





- Actively update the client during irregular operation (IRROPS) events and support the Systems Operation Control Centre for IRROP recovery planning.

- Promote a culture of safety

- Other duties as assigned

Qualifications

- High school diploma.

- Minimum two years’ experience in an office setting and two years in customer service.

- The ability to communicate with an advanced level of written and spoken English.

- Proficient in Microsoft Office Suite.

- Previous experience and/or knowledge of airline operations is considered an asset.

- Must be able to obtain and maintain a Restricted Airport Identification Card (RAIC).

- Proven ability to work independently with limited supervision or direction.

- Must be versatile to work shift work including early morning, evenings, weekends and statutory holidays.

- Ability to work under tight time constraints, under pressure, with the ability to manage priorities and conflicting demands

- Proven ability to effectively handle diverse challenging situations with poise and diplomacy

- Must be able to lift up to 30 lbs.

📌 Charter Coordinator - Calgary, AB (YYC)
🏢 Central Mountain Air
📍 Calgary