This is a high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most key global customers — spanning multiple sites, regions, and internal teams You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders Proactively surface timeline risks early and drive resolution with urgency and rigour Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation Build strong,



lasting relationships with customer stakeholders and cross-functional internal teams Independently manage standard and mid-level escalations; partner with senior management on complex issues Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts Facilitate clear, consistent communication across all delivery teams and remove blockers proactively Capture and apply lessons learned through customer and internal debriefs to improve future deployments Contribute to process improvements and best practice development within the global CSD organisation Highly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreams Experience engaging and communicating at executive level with enterprise or hyperscale customers Strong understanding of data centre environments, colocation products, or large-scale infrastructure deployments Demonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environment Proven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to end Excellent written and verbal communication skills Previous experience in a hyperscale, xScale, or cloud campus deployment context Familiarity with project management tools such as Smartsheet, Tableau, or equivalent platforms Experience with order management, book-to-bill processes, or service delivery operations Formal project management qualification (PMP, PRINCE2, or equivalent)

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📌 Customer Project Manager (Hyperscale) (Winnipeg)
🏢 Equinix
📍 Winnipeg