This is a high-visibility role at the heart of Equinix's most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teamsYou will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AILead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closureOwn and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestonesIdentify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholdersProactively surface timeline risks early and drive resolution with urgency and rigourServe as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationshipLead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone trackingDeliver clear, timely, and professional communications — updates, issue notices, and project close-out documentationBuild strong,



lasting relationships with customer stakeholders and cross-functional internal teamsIndependently manage standard and mid-level escalations; partner with senior management on complex issuesDrive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomesCoordinate effectively across sales, operations, design, construction, and external vendors to align delivery effortsFacilitate explicit, consistent communication across all delivery teams and remove blockers proactivelyCapture and apply lessons learned through customer and internal debriefs to improve future deploymentsContribute to process improvements and best practice development within the global CSD organisationHighly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreamsExperience engaging and communicating at executive level with enterprise or hyperscale customersStrong understanding of data centre environments, colocation products, or large-scale infrastructure deploymentsDemonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environmentProven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to endExcellent written and verbal communication skillsPrevious experience in a hyperscale, xScale, or cloud campus deployment contextFamiliarity with project management tools such as Smartsheet, Tableau, or equivalent platformsExperience with order management, book-to-bill processes, or service delivery operationsFormal project management qualification (PMP, PRINCE2, or equivalent) #J-18808-Ljbffr

📌 Customer Project Manager (Hyperscale) (Toronto)
🏢 Equinix
📍 Toronto