We Are Social is looking for a confident, enthusiastic Operations & Resource Manager to join our team. The role reports directly to the Director of Resourcing and works closely with Client Service, Editorial, Creative, Strategy, Research & Insights, and Production leads.

Responsibilities

- Liaise with Client Service and Production to manage incoming briefs, timelines, and assign resources for all projects, with guidance from department leads.
- Organize regular status/check‑ins with each account group to determine upcoming resourcing needs.
- Proactively engage in resource planning on a weekly, monthly, and quarterly basis; track and report on team utilization, project allocation accuracy, and forecasting trends.
- Communicate with and develop relationships with department leads to verify individual workloads and skillsets.
- Adopt resource management systems (e.g., Asana, Forecast) to effectively organize and communicate resource capacity.
- Maintain freelancer database and ensure freelance budget is managed; source and onboard freelancers, set up internal tools, and handle invoicing.
- Own the freelance management lifecycle from sourcing, contracting, system setup to payment.
- Support enforcement of timesheets within the agency, including training new employees and tracking overdue/delinquent timesheets.

Qualifications

- 4+ years of experience working in a creative agency.
- Highly adaptable with strong organizational skills and rigorous attention to detail.
- Proactive in providing solutions rather than merely identifying friction points.




- Expert at multi‑tasking and prioritising; capable of overseeing all projects in the pipeline.
- Flexibility and patience with firmness, handling many moving pieces and personalities.
- Detail‑oriented and capable of developing processes to prevent oversights.
- Able to remain calm under pressure in a fast‑paced, deadline‑driven environment.
- Curious about systems thinking, AI implementation, and mindset in social marketing.
- Passionate about social media and translating insights into creative and editorial executions.
- Strong interest in internet culture and related trends.

Benefits

- Hybrid work models and flexible hours, plus a work‑from‑anywhere policy.
- Generous vacation starting at 3 weeks, plus an extra week during the summer and over the holidays.
- Modern, open co‑working spaces with coffee and snack bars, located in convenient city neighborhoods.
- Versatile benefits to support individual lifestyle, including a personal wellness spending account.
- Comprehensive mental health support, including a virtual therapy clinic, guided ICBT programs, and 24/7 health clinician access.
- Access to an internal network of opportunities across all agencies in the network.
- Initiatives focused on developing and recruiting BIPOC talent and supporting employee resource groups.

Equal Opportunity Employer

We Are Social is an equal opportunity employer and does not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. We pride ourselves on an inclusive and accessible workplace. If you need any accommodations during the interview process, let us know.

#J-18808-Ljbffr

📌 Resource Manager (Toronto)
🏢 We Are Social
📍 Toronto