Duties:

- Efficiently schedules and dispatches mechanics to service calls, installations, and maintenance tasks.
- Coordinates service requests, prioritises tasks based on urgency and optimises mechanic routes for maximum efficiency.
- Communicates with customers to schedule appointments, provide service updates, and address inquiries or concerns.
- Communicates effectively with field mechanics, providing necessary details about jobs, locations, and customer expectations.
- Maintains accurate records of service calls, customer information, and mechanic schedules using relevant software or systems (e.g., Servicetrade).
- Manages mechanic schedules to optimise productivity, ensuring timely completion of tasks and minimising downtime.
- Responds promptly to emergency service calls, coordinating quick and efficient technician dispatch for urgent issues.
- Provides training and support to technicians on the use of dispatching tools and procedures, ensuring they are well-equipped for their roles.
- Reconciles timecards and assists with processing billing and invoicing.
- Warmly greets and assists customers, clients,



and visitors in a professional and friendly manner.
- Assists in billing and invoicing processes by providing accurate service details and supporting documentation.
- Handles receiving and ensures the mechanics have the necessary equipment and materials for each job.

Skills

- Advanced written and oral communication skills.
- Advanced interpersonal skills.
- Advanced problem-solving skills and can manage multiple priorities at once.
- Advanced organisational and time-management skills.
- Intermediate data entry skills with an ability to identify numerical errors.
- Advanced knowledge of computer software including Google Suite, and other applications.

Personal Characteristics

- You are detail-oriented – nothing gets past your eagle eyes.
- You can think on your feet and are solution-focused.
- You are always prompt – You believe that being early is on time, and on time is late.

Pay: $20.00-$30.00 per hour

Benefits:

- In office parking
- Paid time off

Work Location: In person

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📌 Office Administrator (Courtenay)
🏢 Socket.dev
📍 Courtenay