Client Care, Scheduling & HR Coordinator (Full-Time)

Salary: Starting at $50,000 per year (commensurate with experience)

About Concierge Care Calgary

Concierge Care Calgary is a premium private home care company founded by healthcare professionals with over 100 years of combined experience. Our mission is to provide peace of mind to vulnerable individuals and their families by helping them age safely and independently in the comfort of their own homes.

We are not a traditional home care agency.

Everything we do is built around relationships, compassion, and exceptional service. We believe in:

- Continuity of care
- Thoughtful caregiver-client matching
- Client choice and dignity
- Never cancelling a shift
- Supporting and valuing our caregivers

At Concierge Care Calgary, we believe our employees are our greatest asset. We foster a collaborative, respectful, and supportive workplace where every team member is valued and encouraged to grow. We work hard, support one another, celebrate successes, and share a common goal of providing exceptional care to the families we serve. As our company continues to grow, we are looking for someone who shares these values and wants to become an important part of our leadership team.

The Role

We are seeking a full time Client Care, Scheduling & HR Coordinator to join our office team.

Scheduling will be your primary responsibility, ensuring every client receives consistent, reliable care from caregivers who are the best fit for their unique needs.

In addition, you will support our Human Resources functions by helping recruit, onboard, support, and retain exceptional caregivers.

This is a fast-paced position that requires exceptional organization, excellent communication, sound judgment, and the ability to remain calm under pressure.

You'll work closely with leadership and become an integral part of creating an outstanding experience for both our clients and our employees.

Primary Responsibilities

Scheduling & Client Care

- Manage caregiver schedules on a daily and forward-planning basis
- Match caregivers to clients based on personality, experience, skills, language, cultural preferences, and availability
- Coordinate new client starts and caregiver introductions
- Maintain accurate scheduling records
- Monitor caregiver availability and proactively anticipate staffing needs
- Respond to schedule changes and urgent call-ins




- Participate in an evening and weekend on-call rotation
- Communicate professionally with clients, families, caregivers, and leadership

Human Resources
- Assist with recruitment and interviewing
- Coordinate employee onboarding and orientation
- Maintain employee files and documentation
- Track training, certifications, and compliance requirements
- Assist with employee recognition initiatives
- Support performance management and employee engagement
- Help foster a positive workplace culture
- Assist with various HR and administrative projects

Who You Are You are someone who genuinely enjoys helping people and thrives in a role where every day is different.

You are

- Calm and solutions-focused under pressure
- Highly organized with exceptional attention to detail
- Compassionate and relationship-focused
- Comfortable making thoughtful decisions independently
- Professional and confident communicating with a variety of people
- Able to prioritize competing demands in a fast-paced environment
- Positive, dependable, adaptable, and proactive
- Passionate about creating exceptional experiences for both clients and employees

You understand that excellent scheduling is about much more than filling shifts—it's about building trust, maintaining meaningful relationships, and ensuring every client receives the care they deserve.

Qualifications

- Previous scheduling or healthcare coordination experience preferred
- Previous Human Resources or recruitment experience is considered an asset
- Completion of an HCA, LPN, Business Administration, Human Resources, or related program is considered an asset
- Excellent customer service skills
- Strong verbal and written communication skills
- Intermediate to advanced computer skills
- Strong organizational and problem-solving abilities
- Ability to make sound decisions in time-sensitive situations
- Valid driver's licence and reliable vehicle
- Vulnerable Sector Police Check

Schedule

- Full-time
- Monday to Friday




- Participation in an evening/weekend on-call rotation
- In-person position based in Calgary

What We Offer

- Starting salary of $50,000 per year (commensurate with experience)
- Two weeks paid vacation
- A supportive and collaborative team environment
- Meaningful work that makes a difference in people's lives
- Opportunities for professional development and ongoing learning
- Career growth opportunities as Concierge Care Calgary continues to expand, with the potential to take on increased Human Resources and operational leadership responsibilities over time

Why Join Concierge Care Calgary? At Concierge Care Calgary, every member of our team plays an important role in improving the lives of the people we serve.

This is more than a scheduling position—it's an opportunity to become part of a company that genuinely values relationships, compassion, teamwork, and excellence. You'll work alongside experienced healthcare professionals who are passionate about raising the standard of home care while building meaningful relationships with both clients and caregivers.

If you're looking for a long-term career where your work truly matters and where you'll have the opportunity to grow alongside a supportive and values-driven organization, we'd love to hear from you.

How to Apply

Please submit your resume and a cover letter to [email protected].

In your cover letter, we'd love to learn:

- Why you're interested in working at Concierge Care Calgary.
- What interests you most about the scheduling and HR aspects of this role.
- Why you believe you'd be a great fit for our team and culture.

Learn more about us at www.conciergecarecalgary.com. Concierge Care Calgary is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: From $50,000.00 per year

Benefits

- On-site parking
- Paid time off

Application question(s):
- Are you able to participate in an evening and weekend on-call rotation?
- Do you have previous scheduling experience in healthcare, home care, or a related field?
- In your own words, what does client-centered care mean?
- Why are you interested in a scheduling role within a client-centered home care organization?

Language:
- English (required)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Client Care, Scheduling & HR Coordinator (Full-Time) (Calgary)
🏢 Concierge Care Calgary
📍 Calgary