Summary Permanent full-time role leading the in-store client experience at a luxury menswear store. Responsible for coaching and developing clothing advisors and specialists, maintaining service standards across in-store and after-sales channels, and driving digital sales adoption and omni-channel client building.

Responsibilities - Coach clothing advisors and specialists to maximize personal sales productivity - Develop and maintain in-store and after-sales service standards - Ensure execution of client development activities - Drive adoption of digital initiatives and achievement of digital sales goals - Promote and educate advisors and clients on program points benefits and activation steps - Hire and train new clothing advisors and specialists - Administer training programs and ensure completion of onboarding and assigned training - Hold one-on-one meetings and complete performance assessments - Ensure team alignment to store protection policies and operational procedures Requirements - Minimum of 3 years retail experience with leadership capacity managing a store or department - Proven ability to drive long-term customer loyalty and conversion - Demonstrated track record of coaching development and performance improvement - Experience in menswear retail departments such as sportswear footwear accessories outerwear tailored clothing - Solid business acumen in luxury retail and ability to execute business plans - Welcoming inclusive mindset and commitment to upholding core values - Ability to work in a modern digitally advanced retail environment

📌 Client Experience Leader - Les Cours Mont Royal (Montreal)
🏢 brobstongroup.com - Jobboard
📍 Montreal