Enhance client satisfaction with DRMG as a Senior Manager, Client Experience, based in Oakville, Ontario. Lead the Client Services team to create a seamless client journey with a focus on retention. In this full-time, permanent position, the Senior Manager will oversee client interactions, ensuring they align with revenue goals while fostering a culture of ferocious customer service.

Your leadership will drive process optimization, taking a proactive approach to client retention while standardizing quality assurance in all communications. Key Responsibilities:

- Manage Client Services and Graphics teams effectively
- Map and optimize the client journey for improved retention
- Define and enforce Service Level Agreements and operational metrics




- Standardize project handoffs between departments
- Serve as primary contact for escalated client issues Requirements:
- Bachelor's Degree or Diploma in Business Administration or relevant field
- 5+ years in customer service operations, 2-3 years in management
- Experience in print, media, or marketing industries
- Robust CRM management and data analysis skills
- Proven conflict resolution and organizational abilities Become a key figure at DRMG, where your leadership will foster client loyalty and operational excellence.

📌 Client Experience Senior Manager at DRMG (Oakville)
🏢 Socket.dev
📍 Oakville