Client Care Receptionist

Location: In Person – Toronto, ON

At KMA Therapy, we believe exceptional mental health care begins with an exceptional client experience. We're looking for a warm, organized, and proactive Client Experience & Office Administrator to support our clients, therapists, and growing team across different locations.

Key ResponsibilitiesClient Experience

- Answer incoming client phone calls with professionalism and empathy.
- Respond to client emails and inquiries in a timely manner.
- Support prospective and existing clients throughout their journey with KMA Therapy.
- Assist with appointment scheduling and general client communications.

Office Administration

- Maintain a welcoming, organized, and professional office environment.
- Support the day-to-day administrative needs of the clinic.
- Assist therapists and leadership with administrative tasks as required.

Communications & Culture

- Help write and distribute company newsletters and blog articles.
- Support client communications, announcements,



and clinic updates.
- Assist with internal communications and initiatives that promote a positive office culture and team engagement.

What We're Looking For

- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- A warm, compassionate, and professional approach.
- The ability to multitask in a fast-paced setting.
- Previous experience in administration, healthcare, hospitality, or customer service is an asset.

Why Join KMA Therapy? At KMA Therapy, you'll play an important role in creating a welcoming experience for every client while helping support a collaborative and positive workplace. If you're passionate about helping people and thrive in an organized, team-oriented environment, we'd love to hear from you.

Pay: $20.00-$22.00 per hour

Benefits

- Flexible schedule

Work Location: In person

📌 Client Experience & Office Administrator (Toronto)
🏢 KMA Therapy
📍 Toronto