Position: Client Services Associate Employment: Part time (20 hours/week) Richmond Hill, ON (In Office) We’re looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system.

The Client Services

Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite. Based out of our Richmond Hill, Ontario Training Centre, this part-time role is needed to support our training team and will have a varied schedule of weekends and weekdays. As a Client Services Associate at our training centres you can expect to: Check-in students who are arriving for training and assist them with any questions Support instructor team at the location with in-class requests from students Help students register in other Worksite eLearning and instructor-led training courses Ensure the coffee station and kitchen is stocked and clean Order classroom materials and ensure stock levels are maintained Reviewing online proctoring exams Assist with basic technical support related to Worksite’s Learning Management System Identify areas to improve customer experience based on customer feedback and your own observations You love talking to people - in person and online -learning what they need,



and helping them find a solution You stay calm and steady under pressure and don’t take customer tone personally You enjoy working collaboratively and supporting your team You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

Experience in a relationship-centric communications-based role such as customer service, call centre or technical support Experience with a CRM and/or client support system (Zendesk preferred) Proficiency with computer tech/IT an asset Bonus skills (nice to have): Experience with messaging or chat-based support Experience in hybrid call/chat workflows Experience in education or student support environments Experience in a call-centre environment Competitive hourly rate Vacation accrual at 6% Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work. Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's. We help workers stay safe, and we help employers make it happen.

We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.

Building

Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result.

Being Surprisingly

Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

📌 Client Services Associate - Training Centre (Part-Time) (Richmond Hill)
🏢 Worksite Safety
📍 Richmond Hill