We are seeking a professional and customer-focused Client Services Representative to join our team at Brooklyn Bathroom Remodeling Pros. In this role, you will serve as the primary point of contact between our clients and our remodeling team, ensuring smooth communication and an excellent customer experience throughout each project. You will assist homeowners with inquiries, coordinate project updates, maintain client records, and support our team in delivering high-quality bathroom renovation services.
Responsibilities
- Respond to client inquiries and provide friendly, skilled support
- Maintain accurate client information, notes, and project records
- Coordinate with project managers and team members to support smooth project completion
- Assist with scheduling consultations and follow-up communication with clients
- Help identify client needs and provide appropriate information about remodeling services
- Collect client feedback and support improvements to customer service processes
- Assist with general administrative tasks related to client accounts and project coordination
Qualifications
- Previous experience in customer service, client relations, administration, or a related field is preferred
- Strong communication skills with a professional and positive attitude
- Excellent organization skills and attention to detail
- Ability to manage multiple tasks and prioritize responsibilities effectively
- Comfortable working independently and collaborating with a team
- Basic computer skills and ability to work with customer management systems
Join Brooklyn Bathroom Remodeling Pros and become part of a team focused on delivering quality bathroom renovation services and creating excellent experiences for our clients. Pay: $17.29-$28.45 per hour