Join 360.Agency as a Client Success Manager, focusing on customer care and relationship building in the quick-paced automotive sector. Enhance client satisfaction and retention through strategic initiatives. You will be responsible for managing a portfolio of dealership clients, ensuring their satisfaction and addressing any risk signals.

Working closely alongside the Customer Success Manager and the Sales team, you will prioritize actions to create a sustainable customer experience. Organizational skills and a service-oriented mindset will be crucial for success in this role. Key Responsibilities:

- Oversee client satisfaction and health monitoring
- Address issues related to adoption and dissatisfaction




- Collaborate with Sales and Support for resolution strategies
- Identify opportunities for process and experience improvements
- Maintain reports reflecting customer satisfaction and retention Requirements:
- Experience in customer relationship management
- Bilingual in French and English required
- Strong analytical and problem-solving skills
- Excellent interpersonal communication abilities
- Organized, proactive, and capable of multitasking Make a meaningful impact on customer success at 360.Agency as part of a results-driven team.

📌 Client Success Manager Role at 360.Agency (Montreal)
🏢 360.Agency
📍 Montreal