Drive cloud innovation as a Technical Solutions Engineer specializing in AI networks at Arista Networks. Solve complex customer issues and enhance product performance in a full time, collaborative environment.

Arista

Networks is seeking an experienced Technical Solutions Engineer to troubleshoot and resolve customer concerns related to cloud and hyperscaler solutions. This role emphasizes analytical problem-solving skills and the ability to collaborate effectively across teams. You will be a key player in ensuring customer success by swiftly addressing hardware and software network issues while documenting insights to support product development. Key Responsibilities:

- Resolve customer concerns during installation and operation
- Investigate complex hardware/software network issues collaboratively




- Document customer communication and recurring technical issues
- Communicate technical problems in multiple contexts
- Collaborate with internal teams for swift resolution Requirements:
- 3-5 years experience in network troubleshooting
- Knowledge of AI-enabled data center technologies
- Experience with L1, L2, and L3 technologies
- Strong verbal and written communication skills
- Customer-facing experience in technical support roles Embrace a challenging role that leverages your technical skills to enhance the success of Arista's customers.

📌 Cloud Technical Solutions Engineer at Arista (Vancouver)
🏢 Arista
📍 Vancouver