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At FSB GROUP LTD., we believe that great businesses are built on great relationships, and that starts with our team. We're proud to foster a workplace culture focused on people, support, and shared success. As we continue to grow, we’re looking for motivated professionals who want to grow with us.

We’re currently seeking a RIBO-licensed Commercial Lines Insurance Customer Service Representative who is passionate about client service and thrives in a collaborative, fast-paced environment.

Responsibilities

- Provide exceptional day-to-day customer service to our commercial clients by taking inbound calls and promptly responding to clients’ requests.
- Process policy changes, endorsements, and renewals efficiently.
- Prepare submissions, applications, proposals, and certificates of insurance.
- Review policy and renewal documents for accuracy prior to delivery to clients.
- Maintain professional relationships with insurers and underwriters.
- Collaborate with and support producers in all aspects of account management & client service.
- Handle inbound & outbound calls, submissions, and mail/emails promptly and professionally.
- Conduct client reviews to ensure coverages meet clients’ needs and underwriting guidelines.
- Identify and cross-sell additional insurance products at every opportunity while adhering to underwriting guidelines.
- Foster client loyalty through attention to detail and strong relationship building.
- Stay current on all company procedures and industry changes.

Qualification

- Currently holds a RIBO license in good standing.
- 2+ years of commercial Lines account management/service experience, preferably in a brokerage environment.
- Familiarity with Power Broker (considered an asset).
- Being in a fast-paced, multifaceted environment brings out the best in you.



You are always able to prioritize efficiently, which allows you to exceed client expectations.
- Working collaboratively and building relationships comes easily and is a key part of what has made you successful in your past roles.

Required Skills

- Communicate effectively with clients, both verbally and in writing.
- Demonstrate excellent interpersonal, organizational, and time‑management skills.
- Function effectively in a fast‑paced, multi‑faceted environment.
- Maintain a positive attitude and contribute as a strong team player.
- Apply strong analytical and decision‑making abilities.
- Adapt quickly and effectively to change.
- Demonstrate proficiency in BMS and Microsoft applications.
- Support the Broker/Producer by acting as a liaison with insurance companies, clients, and other stakeholders as required.

This position is an existing vacancy and is open to qualified applicants at this time.

AI Disclosure Statement

We use AI-enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.

Equal Opportunity Statement

FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

Job Types: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Advantages

- Casual dress
- Company events
- Extended health care
- On-site parking
- Tuition reimbursement

Ability to commute/relocate:
- Concord, ON L4K 3E5: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have a RIBO license in good standing?
- Have you worked in an insurance brokerage?

Work Location: In person

📌 Commercial Insurance Account Manager (Concord)
🏢 FSB GROUP
📍 Concord