The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

Primary Responsibilities

- Receiving calls for service and complaints from the public and/or facility staff.

- Monitoring all existing alarm systems.

- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.

- Creating reports, complete check sheet logs and file paperwork as required.

- Maintaining current files and inventory of communication centre office supplies.

- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.

- Other duties as required.

Desired Qualifications

- Must possess initiative and the ability to work well independently.





- Must have a working knowledge of computers and office based software programs.

- Must be 18 years of age.

- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.

- Must be of valuable character and be one who acts in a lawful and ethical manner.

- Must work as part of a team.

- Previous communication centre experience is an asset.

- Education and/or training in communication and related fields.

Terms Of Employment

- Working 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays

- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.

📌 Communications Agent (Edmonton)
🏢 West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
📍 Edmonton