Construction Program Coordinator

About telMAX Inc.:

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Director of Construction, the Construction Coordinator plays a key role in supporting the successful planning, coordination, reporting, and administration of telMAX's FTTH outside plant construction program.

The Construction

Coordinator acts as the central point of coordination between Construction, Engineering, Project Management, Finance, Resident Relations, vendors, and other internal stakeholders. This role is responsible for maintaining accurate construction reporting, coordinating vendor administration activities, supporting project governance, managing customer-related construction inquiries, and ensuring critical construction processes are executed efficiently. The successful candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced construction environment while maintaining exceptional customer service and communication.

Responsibilities & Key Duties

- Coordinate day-to-day administrative activities supporting the Construction department.
- Maintain construction documentation, project records, trackers, and departmental files.
- Coordinate internal meetings, prepare agendas, record action items, and track deliverables.
- Assist Construction Managers with project coordination and administrative support.
- Support the onboarding of new construction vendors and maintain contractor documentation.
- Coordinate construction-related purchase requisitions and administrative approvals as required.
- Act as the Single Point of Contact for all Public Locate submissions.
- Escalate delayed locate activities that may impact project delivery.
- Serve as the Single Point of Contact for the Construction and Finance Vendor Verification process.
- Assist with invoice validation and vendor documentation when required.
- Support the administration of contractor agreements and related records.
- Provide administrative and coordination support to the Project Management Office (PMO).
- Assist with project reporting,



milestone tracking, schedule updates, and documentation.
- Coordinate project information required for governance meetings and executive reporting.
- Maintain project status trackers and ensure information remains current and accurate.
- Support project closeout activities and documentation.
- Act as the Single Point of Contact (SPOC) for all Resident Relations requests associated with Construction.
- Coordinate responses to customer concerns, restoration issues, warranty items, and construction inquiries.
- Receive and manage Zendesk tickets, ensuring requests are acknowledged promptly and assigned to the appropriate construction vendor.
- Track requests through to completion and provide timely updates to internal stakeholders and customers.
- Monitor response times and resolution performance to ensure a positive customer experience.
- Primary resource for Construction reporting.
- Maintain departmental dashboards, KPIs, and milestone tracking.
- Monitor project performance, vendor productivity, and milestone completion.
- Identify reporting trends, risks, and opportunities for operational improvement.
- Ensure data accuracy across construction systems and reporting tools.

What You Bring

- Exceptional organizational and time management skills.
- Strong attention to detail with a high degree of accuracy.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to coordinate multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Experience preparing reports, dashboards, and executive presentations.
- Ability to build strong relationships across multiple departments.
- Self-motivated with the ability to work independently while supporting a collaborative team environment.

Experience

- Minimum 3-5 years of experience in construction coordination, telecommunications, utilities, infrastructure, or project administration.
- Experience supporting construction or capital infrastructure projects is preferred.
- Experience coordinating vendors,



contractors, or field operations.
- Experience working with project management and reporting systems.
- Experience supporting customer service or resident relations activities is considered an asset.

Education

- College diploma or university degree in Business Administration, Construction Management, Project Management, Engineering Technology, Telecommunications, or a related discipline.
- CAPM, PMP, Project Coordination, or equivalent certifications are considered assets.
- Advanced Microsoft Excel and reporting skills are considered an asset.

ImPACT Values

- Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.
- Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.
- Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just valuable service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.
- Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

- We are a growing, dynamic organization
- We offer a competitive variable compensation package
- Hybrid positions
- Benefits (Medical, Dental, and Vision)
- Health Spending Account (HSA)
- RRSP matching program

Equity Statement telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

📌 Construction Program Coordinator (Markham)
🏢 telMAX
📍 Markham