Make a significant impact as a Retention Specialist with the YMCA of Three Rivers in Stratford, ON. This full-time contract role centers on client engagement and job retention support. The YMCA is seeking a goal-driven individual to support employment outcomes as a Retention Specialist.

You will work closely with Employment Coaches to assist clients in sustaining employment at key milestones. This position requires strong time management, performance focus, and relationship-building skills for effective client mentorship. Key Responsibilities:

- Engage clients to ensure job retention at key milestones
- Conduct follow-ups to verify employment status
- Identify barriers to employment and provide solutions
- Build strong, trust-based relationships with clients
- Monitor progress and intervene for better retention outcomes Requirements:
- Post-secondary education or equivalent experience
- Minimum 2 years in employment services or client engagement
- Experience in target-driven environments
- Proficiency in CRM systems
- Robust organizational and interpersonal skills Utilize your skills to foster client relationships and enhance community impact through this rewarding role.

📌 Contract Retention Specialist in Stratford
🏢 The YMCA of Three Rivers
📍 Stratford